Business Analyst
Listed on 2026-01-11
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IT/Tech
CRM System, IT Business Analyst
HAVE TO BE IN THE DFW AREA
Position: Salesforce CX Business Analyst
Duration: 6 month contract to hire
Location: Irving, TX 75039 (1 day onsite a month)
Hourly rate: $50-60hr
Desired Skills and Experience- 4+ years of experience as a Business Analyst with Salesforce Service Cloud CRM in a customer service or contact center environment.
- 4+ years in customer experience in a contact center environment.
- Strong understanding of contact center processes, KPIs, and omnichannel tools.
- Excellent communication, facilitation, and documentation skills.
- Experience working in Agile, Jira, Confluence.
Insight Global is seeking a collaborative and detail-oriented Salesforce CX Business Analyst to join our growing team. This role will support the Technology Program, partnering closely with cross-functional teams to optimize our Salesforce platform and drive improvements across our customer engagement channels.
The Salesforce Business Analyst will play a critical role in advancing our program by identifying, designing, and supporting Salesforce-driven solutions that enhance customer experience and operational efficiency. This individual will serve as a key liaison between Product Owners, CxO business stakeholders, Vendors, and strategic business partners, ensuring Salesforce capabilities are fully aligned with contact center objectives.
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