Director - Disaster Recovery & Incident Management

Director - Disaster Recovery & Incident Management

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At Caris, we understand that cancer is an ugly word—a word no one wants to hear, but one that connects us all. That’s why we’re not just transforming cancer care—we’re changing lives. We introduced precision medicine to the world and built an industry around the idea that every patient deserves answers as unique as their DNA. Backed by cutting‑edge molecular science and AI, we ask ourselves every day: "What would I do if this patient were my mom?"

That question drives everything we do. But our mission doesn’t stop with cancer. We're pushing the frontiers of medicine and leading a revolution in healthcare—driven by innovation, compassion, and purpose. Join us in our mission to improve the human condition across multiple diseases. If you're passionate about meaningful work and want to be part of something bigger than yourself, Caris is where your impact begins.

Position Summary

As Director, Disaster Recovery & Incident Management, you’ll manage the enterprise framework of Incident, Change and Crisis Management for preventing, responding to, and recovering from technology and operations disruptions at scale as part of the Disaster Recovery Program Management. You’ll lead the major incident program (24×7), facilitate recovery objectives (RTO/RPO) for critical services, orchestrate cross‑functional crisis response, and run an evidence‑based exercise program so the company can withstand outages to include but not limited to, infrastructure or facilities failures, data corruption, cyber events, and operational disruptions.

This role requires strategic planning to ensure service excellence, operational readiness, and enterprise resilience. Additionally, managing the response efforts of cross‑functional teams during high‑pressure recovery activities in line with audit and regulatory compliance, prioritizing ongoing improvements to enhance operations, employee experience, and operational business continuity.

Job Responsibilities

• Manage the enterprise Incident Management and IT Disaster Recovery strategies, aligning with Business Continuity objectives and risk management goals.
• Manage the operational effectiveness of incident, change, and major incident management, coordinating triage, response, communications and rapid restoration activities.
• Establish a "single source of truth" for service impacted incidents, with live status updates that are timely, accurate, clear and concise.
• Drive robust root cause analysis (RCA) reviews approaching with a blameless analysis, action tracking, and trend reporting that provides indicators for Problem Management and engineering continuous improvement roadmaps.
• Conduct routine disaster recovery drills, tabletop exercises, and post‑incident reviews, identifying areas for improvement, and updating plans accordingly.
• Collaborate with infrastructure, security, software development and operations teams to ensure the resilience of critical systems and applications.
• Develop and maintain a disaster recovery framework that includes detailed runbooks, recovery time objectives (RTOs) and recovery point objectives (RPOs).
• Ensure compliance with relevant audit, information security and regulatory standards, such as SOCII, FDA, ISO and SOX, related to data protection and disaster recovery.
• Provide regular updates to leadership team on disaster recovery readiness, incident outcomes, and continuous improvement efforts.
• Lead cross‑functional teams during disaster recovery and incident management events, ensuring clear communication and well‑coordinated response actions.
• Prepare project charters, identify stakeholders, and plan, execute, and monitor all recovery projects from inception to closure.
• Continuously evaluate technology trends and emerging threats to ensure disaster recovery plans remain effective and up to date.
• Identify systemic risks and single points of failure, recommending strategic mitigation plans to leadership team.
• Champion continuous improvement initiatives, leveraging lessons learned and benchmarking to enhance resiliency posture.
• Mentor and guide junior staff, fostering skill…