System Support Supervisor

System Support Supervisor – Full Steam Staffing

Assist IT Manager in a fast paced environment configuring and maintaining system and network infrastructures. Provide 2nd and 3rd level support as needed. Assist or lead projects.

Pay: $47, 500K

Schedule:

TBD

• Install, configure, and maintain Windows based workstations, handheld devices, and servers.
• Provide support to Autonomous Guided Vehicles (AGV).
• Configure and monitor network infrastructure, equipment, devices.
• Setup and maintain user accounts within an enterprise environment.
• Setup and implement RF and wireless devices.
• Setup and troubleshoot various printer technologies.
• Setup and maintain phones, both desk and cell.
• Perform and/or oversee software installation, and upgrades.
• Maintain site licenses for departments and facilities.
• Troubleshoot networks, systems, and applications issues to identify and any issues that may interrupt operations.
• Develop various training materials, SOPs, run books, and instruction sheets for IT related items.
• Communicate with operations and leadership any issues that arise, provide solutions, and implement preventive measures.
• Establish and perform maintenance programs following company and manufacturer standards.
• Maintain confidentiality with regard to the information being processed, stored, or accessed by the network.
• Document network problems and resolutions for future reference.
• Other duties as assigned.
• Travel may be required.

• Strong in Windows OS and Office applications.
• Have experience with network technologies such as switches, routers, access points, etc.
• 4+ years of experience in the IT field with working knowledge of Windows server, Active Directory, and Exchange.
• Strong written and oral communication skills, particularly the ability to explain technical concepts in non‑technical terms.
• Ability to work independently or as part of a team to achieve common goals.
• Strong analytical and technical ability to solve complex problems.
• Strong organizational skills. Strong customer service and interpersonal skills required.
• Knowledge of Linux is a plus.
• Warehouse experience and warehouse IT experience is a plus.
• Logistics understanding and technology related to logistics within a warehouse environment is a plus.
• Past work or understanding the process of AGV's is a plus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Ability to work in a distribution center environment with a variation of temperatures and heights.
• Ability to safely work around/with heavy moving equipment (forklifts, pallet jacks, reach trucks, clamps, scissor lifts) in a high‑paced environment.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Lifting up to 50 lbs.
• Sitting at a computer for long periods of time.

• Knowledge of SQL, VM Server Setup, prepare DC for system failover, working with operations to complete failover with minimal impact to operations.
• Document plans for the turnover and need to be followed step‑by‑step.
• Creating daily store orders through portal.
• Bi‑yearly training and testing in sandbox to make sure you are prepared.
• Requires a level head in a stressful environment and quick response to minimize impact to the DC and operations.

• Weekend hours is a must and holidays may be required. Some travel is required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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