Operations & WFM Analyst
Listed on 2026-10-07
-
IT/Tech
Data Analyst -
Business
Data Analyst
Brobston Group LLC is seeking a Real-Time Analyst to ensure service reliability and profitability by monitoring performance across phone and chat channels. You will optimize intraday queue management, forecast staffing, and deliver real-time staffing adjustments to meet service levels.
Responsibilities include creating leadership dashboards from historical data, reporting, and coordinating with managers for coaching and system integrations, while maintaining accurate forecasts and KPIs.
This is an excellent position to take on the Live Operations & WFM Analyst role at Brobston Group LLC.
Full responsibilities and requirements are described in the listing above.
Learn more about the Live Operations & WFM Analyst role in the description above.
We appreciate your interest in this position.
Join Brobston Group LLC and contribute to our ongoing work.
Take a moment to read everything above and see whether this role is right for you.
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