Technology Business Systems Consultant

This role would be accountable for ensuring traceability and lifecycle management of AI use cases and aligning all AI solutions to required risk models for the Service Now platform.

Additionally, this role would also assist in coordinating inputs across tenants and development teams around AI initiatives and ensuring production readiness standards are met for AI deployments.

Beyond governance, this role is embedded within the AI Innovation and Incubation delivery team, supporting sprint execution, backlog readiness, testing and validation coordination, and cross-team dependency management across engineering, architecture, and governance stakeholders.

It serves as a critical connector between product, engineering, and governance functions; ensuring that AI use cases are not only delivered efficiently but are also aligned to enterprise standards from inception through deployment.

• AI acumen and knowledge using AI assisted tools like M365 Copilot, etc.
• Ability to ask the right questions for helping to gather requirements
• Strong communication skills is a must
• Prefer someone who has some general knowledge of the Service Now platform
• Someone that understands the SN capabilities
• Must be able to engage with all levels, directors, VP etc.
• Understanding the AI - language prompts

• 5 plus years of Business Systems Data or Business Systems Design experience, or equivalent demonstrated through one or a combination of the following: work or consulting experience, training, military experience, education.