Sr Product Manager

Support Center - Irving The Sr Product Manager owns one or more products of moderate complexity or importance. Develop product strategy, roadmap, and lead project execution. Represent their product to customers and to peers across the organization and is seen as a critical stakeholder for feedback on new feature ideas. The role will informally coach junior PMs.Major Activities Evangelize peers with customer insights across their focused domain area

Form a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sources

Represent customers in trade-off decisions within their domain

Assist with the development of a global product strategy

Partner across teams in creating a customer experience

Provide a strong product point of view with business partners

Manage the design process through multiple waves of divergent and convergent thinking

Adjust requirements based on new data or strategy changes

Design tests to evaluate solutions with data Adapt analysis to a specific situation with global implications

Analyze data for multiple complex scenarios

Understand systems and technologies related to their domain

Facilitate all aspects of the technical design process effectively across multiple teams and platforms

Understand localization impact of product changes

Set appropriate milestones and final deadlines for cross functional teams

Advocate software development methodology for a particular project based on experience

Create and manage product roadmaps

Ensure buy-in for the product strategy within the cross-functional team Promptly and swiftly adapt the approach to a wide array of different or changing situations

Other duties as assigned

Minimum Knowledge/Skills/Abilities

Minimum Education Bachelor’s Degree in computer science or Business Minimum Special Certifications or Technical Skills Delivery of product feature(s) and/or analysis or research in support of feature requirements as an ICMust have influence and creditability with engineers

Empathetic to customer experience down to the smallest detail with product design and requirements discovery

Understand customer problems

Breakdown software development and create an iterative development process and prioritization criteria

All sprints, and demos through Jira - using Jira to track progress

Clear documentation on products

Execute with excellence

Define clear DoD for completion and KPIs for success and hold the team accountable

Customer engagement to collect product requirements

Customer engagement during design and execution phases

Customer engagement post-release

Articulate and precise written and verbal communication to customers

Communication to VP and C+ level:  Tech, Business, Finance/Corp Create a culture of transparency, trust, and respect

Be firm without being pushy

Scope well, do not overpromise or under deliver

Calm poise under stressful situations

Curious and willing to learn

Exceptional customer service, listening, problem-solving and interpersonal skills

Strong verbal and written communication skills

Minimum Type of Experience the Job Requires Four (4+) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of services

Preferred Knowledge/Skills/Abilities Preferred Education Master’s degree in computer science or Business Preferred Special Certifications or Technical Skills Optional PMILead junior PMs on product programs

Familiarity with programming languages

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.

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