Sr Product Manager

Support Center - Irving The Sr Product Manager owns one or more products of moderate complexity or importance. Develop product strategy, roadmap, and lead project execution. Represent their product to customers and to peers across the organization and is seen as a critical stakeholder for feedback on new feature ideas. The role will informally coach junior PMs.

• Evangelize peers with customer insights across their focused domain area
• Form a global understanding of the customer experience in their domain based on a synthesis of insights from multiple qualitative and quantitative sources
• Represent customers in trade-off decisions within their domain

• Assist with the development of a global product strategy
• Partner across teams in creating a customer experience
• Provide a strong product point of view with business partners

• Manage the design process through multiple waves of divergent and convergent thinking
• Adjust requirements based on new data or strategy changes
• Design tests to evaluate solutions with data
• Adapt analysis to a specific situation with global implications
• Analyze data for multiple complex scenarios

• Understand systems and technologies related to their domain
• Facilitate all aspects of the technical design process effectively across multiple teams and platforms
• Understand localization impact of product changes

• Set appropriate milestones and final deadlines for cross functional teams
• Advocate software development methodology for a particular project based on experience
• Create and manage product roadmaps

• Ensure buy-in for the product strategy within the cross-functional team
• Promptly and swiftly adapt the approach to a wide array of different or changing situations

Other duties as assigned

• Bachelor’s Degree in computer science or Business

• Delivery of product feature(s) and/or analysis or research in support of feature requirements as an IC
• Must have influence and creditability with engineers
• Empathetic to customer experience down to the smallest detail with product design and requirements discovery
• Understand customer problems
• Breakdown software development and create an iterative development process and prioritization criteria
• All sprints, and demos through Jira - using Jira to track progress
• Clear documentation on products
• Execute with excellence
• Define clear DoD for completion and KPIs for success and hold the team accountable
• Customer engagement to collect product requirements
• Customer engagement during design and execution phases
  
  Customer engagement post-release
• Articulate and precise written and verbal communication to customers
• Communication to VP and C+ level:
  Tech, Business, Finance/Corp
• Create a culture of transparency, trust, and respect
• Be firm without being pushy
• Scope well, do not overpromise or under deliver
• Calm poise under stressful situations
• Curious and willing to learn
• Exceptional customer service, listening, problem-solving and interpersonal skills
• Strong verbal and written communication skills

• Four (4+) years of previous experience in an office environment with a demonstration of the requisites and superior delivery of services

• Master’s degree in computer science or Business

• Optional PMI
• Lead junior PMs on product programs
• Familiarity with programming languages

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