ServiceNow SecOps Product Manager ; Senior Specialist - System Management

Position: ServiceNow SecOps Product Manager Support (Senior Specialist - System Management)
Title:

Service Now Sec Ops Product Manager Support

Location:

Irving, Tx (Hybrid)
We are looking for candidate with Minimum 8+ years of experience.

Key Responsibilities Product Strategy & Roadmap
· Define and own the multi-quarter product roadmap for Clients's Service Now Sec Ops platform, with primary emphasis on Vulnerability Response (VR)
· Translate cybersecurity strategy, regulatory requirements, and business objectives into a prioritized, value-driven product backlog
· Conduct regular roadmap reviews with senior cybersecurity leadership, technology executives, and key stakeholders
· Evaluate and recommend adoption of new Service Now Sec Ops features, releases, and third-party integrations
· Develop and maintain a clear product vision aligned with Clients's enterprise security strategy and risk management framework

Delivery & Agile Leadership
· Serve as Product Owner in Agile/Scrum ceremonies — sprint planning, backlog refinement, sprint reviews, and retrospectives
· Write clear, well-defined user stories, acceptance criteria, and functional specifications for the development team
· Prioritize and manage the product backlog to maximize business value and development team throughput
· Remove impediments and make timely product decisions to keep development sprints on track
· Coordinate UAT with cybersecurity stakeholders and ensure quality gates are met before production releases

Stakeholder Management & Platform Governance
· Build and maintain strong relationships with Vulnerability Management, SOC, Threat Intelligence, IT Risk, and Compliance teams as primary platform customers
· Facilitate requirements workshops, discovery sessions, and demos with business and technical stakeholders
· Develop and present product metrics, OKRs, and platform health dashboards to senior leadership
· Partner with Clients's Service Now CoE and enterprise architecture teams to ensure platform governance, licensing optimization, and architectural alignment
· Manage vendor relationships with Service Now and third-party integration partners; participate in Service Now account reviews and roadmap briefings
· Ensure all platform changes comply with Clients's change management, audit, and regulatory requirements (SOX, FFIEC, OCC, GDPR)
· Champion platform adoption through training programs, user documentation, and change management initiatives

Required Qualifications
· Bachelor's degree in Computer Science, Information Systems, Cybersecurity, Business Administration, or a related field — or equivalent professional experience
· Minimum 5+ years of product management experience in enterprise technology platforms
· Minimum 2+ years of direct, hands-on experience with Service Now Vulnerability Response (VR)
· Proven ability to translate complex cybersecurity requirements into clear, actionable product features and user stories
· Experience leading Agile/Scrum teams as Product Owner, including backlog management and sprint facilitation
· Strong understanding of vulnerability management lifecycle, CVSS scoring, and remediation workflows as implemented in Service Now VR
· Excellent stakeholder management skills with the ability to influence without authority across technical and non-technical audiences
· Strong analytical and data-driven decision-making skills; experience defining and tracking product KPIs and OKRs
· Familiarity with Service Now platform capabilities, release cycles, and the Now Platform ecosystem