QA Analyst — AI Call Monitoring & Compliance; Hybrid
Listed on 2026-10-12
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IT/Tech
IT QA Tester / Automation -
Quality Assurance - QA/QC
IT QA Tester / Automation
The Judge Group in Irving, TX is seeking a Quality Assurance Analyst to monitor customer interactions, ensure service quality and regulatory compliance. The role leverages call monitoring, AI conversation analytics, and QA scorecards to identify performance trends and guide coaching.
You will audit calls and interactions across multiple systems (B360, ACSS, Verint, Live Person, EZ Tracker), identify risks, and provide clear feedback to supervisors.
The QA Analyst — AI Call Monitoring & Compliance (Hybrid) role at The Judge Group is now open for applications in Irving, TX, United States.
Join us at The Judge Group as our next QA Analyst — AI Call Monitoring & Compliance (Hybrid) in Irving, TX, United States.
We are currently recruiting a QA Analyst — AI Call Monitoring & Compliance (Hybrid) for our team in Irving, TX, United States.
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