AIOPS Implementation Engineer

Job :
Irving, TXSalary: USD 125-130 / Yearly (Full Time)

Employment Type:

Full Time Company: SRI Tech Solutions

Title:

AIOPS Implementation Engineer (Need candidate who has experience with Netcool and Bigpanda)

Location:

Irving, TX – Hybrid Type:  Fulltime

Role Overview We are seeking experienced Event Management and AIOps engineers with strong hands‑on expertise in Big Panda, including migration from legacy platforms such as Micro Focus / Ops Bridge NOI.The role focuses on designing, implementing, and operationalizing Big Panda in large‑scale production environments, with emphasis on event correlation, noise reduction, integrations, and driving operational maturity.

Big Panda Implementation & Migration Lead end‑to‑end Big Panda implementations in enterprise environments

Drive migration from Micro Focus / Ops Bridge NOI to Big Panda Perform  event source rationalization, policy redesign, and validation of correlation/suppression logic

Design Big Panda architecture aligned to Operations and SRE needs

Engineer event correlation, enrichment, topology, and alert intelligence

Implement deduplication and suppression to reduce alert fatigue

Configure incident creation, ownership, and lifecycle workflows

Ensure high signal‑to‑noise ratio for operations teams

Integrate Big Panda with monitoring tools (infrastructure, application, cloud)
Integrate with ITSM platforms (e.g., Service Now) and collaboration tools

Enable automated workflows for incident creation, updates, and closure

Partner with monitoring and platform teams to onboard data sources

Platform Engineering & Operations Monitor and maintain Big Panda platform health, performance, and reliability

Support go‑live, hypercare, and production stabilization

Define runbooks, SOPs, and troubleshooting guides

Participate in incident reviews and continuous improvement

Stakeholder & Team Collaboration Collaborate with NOC, SRE, Platform, and Application teams

Provide technical guidance during legacy‑to‑Big Panda transition

Mentor junior engineers and support knowledge sharing

Participate in architecture reviews and governance forums

Mandatory Skills & Experience Strong hands‑on Big Panda implementation and operations experience

Proven migration experience from Micro Focus / Ops Bridge NOIDeep knowledge of event management, AIOps, and alert correlation

Experience in large‑scale, production operations environments

Event correlation, deduplication, suppression, and enrichment

Topology‑based event management and root cause identification

Incident lifecycle management with ITSM integration

Technical & Platform Skills Strong Linux/Unix and production operations experience

Monitoring tool and data source integration expertise

Familiarity with enterprise monitoring stacks (infrastructure, cloud, application)
Preferred / Good to HaveSRE or Platform Engineering background

Banking or regulated enterprise experience

Cloud‑native monitoring and observability exposure

Automation/scripting experience

Strong troubleshooting and RCA skillsSRI Tech Solutions is an equal opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, national origin or citizenship status or ethnic origin, disability, marital status, veteran status, or any other occupationally irrelevant criteria.