IT Technician

IT Technician (Contract-to-Hire / Hybrid)

Job Type: 4+ month Contract-to-Hire

Location:

IRVING, TX - Hybrid (Equipment Provided)

Rate: 25.00 /hr.

The IT Technician provides foundational technical support for hardware, software, systems, and network issues across the organization. This role is responsible for assisting end users, performing hands-on and remote troubleshooting, maintaining equipment, and supporting daily IT operations to ensure reliable and secure technology performance.

• Technical Support:
  Deliver dependable first-line and second-line support for hardware, software, and network issues.
• Troubleshooting:
  Diagnose and resolve end-user problems related to desktops, laptops, mobile devices, printers, and core business applications.
• System & Device Setup:
  Install, configure, and maintain computers, peripherals, and approved software packages.
• User Assistance:
  Assist employees with account access issues, password resets, and general technology inquiries.
• Ticket Management:
  Log, track, prioritize, and resolve support tickets efficiently within established SLAs.
• Maintenance & Updates:
  Execute routine software updates, security patches, and preventive equipment checks.
• Inventory Management:
  Track hardware inventory, manage equipment assignments, and support asset lifecycle processes.
• Network Support:
  Assist with basic network troubleshooting, connectivity issues, and peripheral device configurations.
• Documentation:
  Maintain accurate, up-to-date records of IT procedures, system configurations, and support activities.
• Collaboration:
  
  Partner with IT engineers, system administrators, and security teams to support broader corporate technology initiatives.
• Additional Duties:
  Perform all other IT-related duties as assigned.

• 1 to 3 years of professional experience in IT support, technical assistance, or help desk operations.
• Proven experience troubleshooting Windows and/or macOS environments.
• Hands-on experience supporting a wide range of hardware, software, and peripheral devices.
• Familiarity working within enterprise ticketing systems (e.g., Service Now, Jira, Zendesk).
• Experience assisting users with identity/access management, basic network troubleshooting, and workstation setup.
• Demonstrated history of maintaining accurate technical documentation and support logs.

• Technical Troubleshooting:
  Strong analytical ability to diagnose and resolve common desktop and network issues quickly.
• Customer Service:
  Exceptional communication, empathy, and interpersonal skills for assisting end users at all levels.
• Hardware & Software Knowledge:
  Solid understanding of personal computers, operating systems, and standard business applications.
• Time Management:
  Ability to manage a high volume of support tickets, multitask, and prioritize effectively under pressure.
• Education:
  
  Associate's or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related technical field.

Note:

Equivalent professional work experience will be considered in lieu of a degree.

• Work Arrangement:
  Hybrid schedule.
• Hardware:
  Company-provided equipment will be shipped/provided for this role.