Director, Infrastructure Platform and Engineering Services

7-Eleven is an iconic family of brands with over 86,000 locations, surpassing every retailer in the world. We revolutionize convenience, restaurants and fuel through cutting edge innovation — working hard to be the customer's first choice. 7-Eleven empowers our employees to "activate awesome" and make a meaningful impact in their stores and communities every day. If you're ready to grow, lead and make a difference, come join our team and help shape the future of convenience.

Job Summary:

The Director, Infrastructure Platform and Engineering Services is a strategic technology leader responsible for the vision, architecture, delivery, operations, and continuous advancement of the company’s enterprise infrastructure and cloud platforms. This role oversees a hybrid technology environment spanning data centers, virtualization, Microsoft technologies, storage and backup systems, identity services, and multi-cloud platforms including AWS, Azure, OCI, and GCP.This leader will drive infrastructure modernization, cloud transformation, automation, resiliency, security, and cost optimization initiatives while ensuring technology platforms are scalable, secure, and aligned with business objectives.

The Director partners closely with Information Security, Enterprise Architecture, Application Development, Network Services, and business leaders to deliver highly available and reliable technology solutions that support enterprise growth and innovation.

Key

Duties and Responsibilities:

Strategic Leadership Develop and execute the enterprise Infrastructure Platform and Engineering Services strategy, roadmap, and operating model.

Lead infrastructure modernization and cloud transformation initiatives aligned with business priorities.

Serve as a trusted advisor to executive leadership on technology investments, risks, emerging technologies, and infrastructure strategy.

Establish governance frameworks, technology standards, operational best practices, and service excellence metrics.

Build, mentor, and lead high-performing engineering and operations teams while fostering a culture of accountability, innovation, and continuous improvement.

Manage strategic vendor relationships, sourcing decisions, and technology partnerships.

Develop workforce strategies, succession planning, and technical career development programs.

Platform Services Management Provide leadership and oversight for enterprise infrastructure platforms, including:
Data Center Operations Compute Infrastructure VMware Virtualization Microsoft Windows Server Platforms Active Directory and Identity Services Microsoft 365 Infrastructure Services Exchange Online Storage and Backup Platforms Enterprise Monitoring and Observability Disaster Recovery and Business Continuity Server Lifecycle Management Ensure platform availability, reliability, scalability, and operational performance.

Drive infrastructure standardization, lifecycle management, and operational efficiency through automation and self-service capabilities.

Maintain enterprise backup, recovery, resiliency, and compliance requirements.

Cloud Services Leadership Lead enterprise cloud strategy, architecture, governance, and operations across AWS, Microsoft Azure, Oracle Cloud Infrastructure (OCI), and Google Cloud Platform (GCP).Drive cloud migration, modernization, and cloud-native adoption initiatives.

Establish cloud landing zones, security baselines, governance frameworks, and architectural standards.

Champion Infrastructure-as-Code (IaC), automation, and Dev Ops best practices.

Partner with application teams to accelerate adoption of cloud-native solutions and services.

Oversee cloud cost management, financial operations (Fin Ops), and resource optimization.

Ensure cloud environments meet enterprise standards for performance, resiliency, scalability, and security.

Operations & Service Delivery Own operational excellence for enterprise infrastructure and cloud services.

Provide executive oversight for infrastructure operations across hybrid and multi-cloud environments.

Ensure availability of mission-critical services through proactive monitoring, incident management, escalation processes, and on-call support models.

Establish and manage KPIs, SLAs, and service performance metrics.

Lead major incident response, disaster recovery, and infrastructure restoration efforts.

Drive continuous service improvement through automation, standardization, and process optimization.

Oversee capacity planning, technology refresh initiatives, and operational…