Lead Technical Program Manager, Fraud Technology

The Lead Technical Program Manager, Fraud Technology is responsible for driving end-to-end technology governance, architectural alignment, and delivery execution for Citi’s Enterprise Fraud Prevention initiatives. In this role, you will serve as a technical authority navigating critical cross-functional dependencies across distributed engineering squads, data science teams, core platform services, and risk/compliance partners. You will blend deep systems acumen with executive presence and crisp, diplomatic communication to guide multi-million-dollar programs from architectural discovery through production rollout.

This position requires an in-depth understanding of how sub-functional units integrate end-to-end, as well as the ability to coordinate across diverse groups to achieve broad organizational objectives.

• Lead end-to-end technology planning, execution, and delivery governance across complex, mission-critical programs within Citi’s Fraud Technology Book of Work.
• Define, baseline, and track program milestones, critical paths, and deliverable commitments across multiple agile squads and hybrid legacy/modernized distributed platforms.
• Proactively manage complex cross-program dependencies, identifying technical bottlenecks, architectural conflicts, and resource constraints early to formulate and execute effective mitigation plans.
• Establish rigorous Definition of Done (DoD), release readiness criteria, and robust operational cutover strategies tailored for high-throughput, ultra-low-latency financial transaction systems.

• Guide stakeholders and engineering squads through complex trade-off evaluations, balancing business priorities, customer experience, platform strategy, performance benchmarks, and long-term maintainability.
• Facilitate technical architecture reviews, interface design agreements (REST/SOAP APIs, Kafka/event-driven streaming), and binding cross-team integration contracts.
• Apply deep technical domain knowledge across core software engineering disciplines, including microservices architectures, distributed API protocols, hybrid cloud and on-premise infrastructure, and resilient data layers.

• Champion and integrate modern Generative AI (GenAI) and automated tooling to streamline and modernize traditional program management workflows:
  • Automate the synthesis of complex technical discussions, action items, and Architectural Decision Records (ADRs).
  • Accelerate the generation of executive dashboards, release notes, and milestone variance analytics.
  • Standardize AI-driven delivery best practices, prompts, and reporting templates across participating engineering teams.

• Serve as the primary strategic liaison between engineering teams and executive leadership, articulating delivery health, technical trade-offs, blockers, and architectural risks with clarity, precision, and business context.
• Influence, negotiate, and align cross-functional stakeholders across organizational boundaries without formal line authority.
• Author and deliver high-impact executive collateral (executive one-pagers, steering committee presentations, risk heatmaps) and crisp briefings to Senior Leadership (MD/C-suite level).
• Cultivate strong collaborative partnerships across business units, external technology vendors, operations, internal audit, and technology peers.

• Proactively identify, evaluate, track, and remediate technical program risks, architectural vulnerabilities, and control deficiencies across all delivery tiers.
• Ensure strict compliance with Citi’s Software Development Lifecycle (SDLC) governance, architecture review board standards, data governance policies, and relevant regulatory mandates (e.g., OCC, Federal Reserve, PCI-DSS, Model Risk Management).
• Champion operational resilience and release integrity, enforcing zero-unauthorized-change policies, comprehensive automated rollback strategies, and stringent incident management protocols.

• 8+ years of experience in Technical Program Management, Technology Project Management, Engineering Delivery, or related technology leadership roles managing large-scale enterprise initiatives.
• 2+ years of experience supporting payments, fintech, fraud prevention, risk…