Senior Director Analyst - Digital Workplace Infrastructure and Operations

About the role:

Gartner Analysts are industry thought leaders who create must-have insights, market predictions and best practices for a broad range of world-leading organizations. A Senior Director serves as a leader within Gartner’s Business and Technology Insights (BTI) group, establishing oneself as a credible voice within their designated market at local, regional and global levels. Utilizing exceptional research and analytical skills, a Senior Director plays a significant role in producing pragmatic and provocative insights which Gartner clients consume and apply to propel their business toward key objectives.

They are a trusted source of advice for clients, reinforcing Gartner’s value every day by engaging them via in-person meetings, virtual meetings, sales support visits and Gartner conferences to discuss complex client challenges and offer appropriate  your role as the Senior Director Analyst for Digital Workplace Infrastructure and Operations , you will serve as a trusted advisor and recognized thought leader to senior IT executives, most notably Heads of Infrastructure & Operations (I&O), to help them navigate the evolution of the digital workplace and end-user services in an era increasingly shaped by AI.

You will engage with leaders who are responsible for balancing reliability, security, cost, and employee experience, helping them make informed decisions that align technology capabilities with business and workforce outcomes.

You will be primarily responsible for researching, analyzing, and advising Gartner clients on how the Head of I&O should design, govern, and continuously evolve their infrastructure and operations strategies to support a modern, hybrid digital workplace. This includes assessing operating models, service delivery approaches, tooling, vendors and markets, and organizational capabilities required to scale effectively while managing risk and complexity. Your work will blend high-level strategic perspective with pragmatic, experience-driven guidance, translating emerging trends and markets, such as AI-driven automation, digital employee experience improvements and modern endpoint management strategies into clear, actionable insights that Heads of I&O can apply within real-world constraints.

What you will do:

Create innovative, thought provoking, and highly leveraged “must-have insights” content related to Head of I&O strategic priorities, digital workplace strategies and operations, autonomous endpoint management, DaaS and VDI, end-user services planning, and employee experiences and productivity

Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward

Demonstrate thought leadership in establishing Insights positions across a team of analysts

Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda

Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights

Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions

Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings

Support BTI and Sales:
Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business

Provide high quality and timely…