Technical Program Manager, Fraud Technology

The Technical Program Manager is responsible for coordinating and supporting technology delivery, governance processes, and cross-functional execution for strategic Fraud Technology initiatives. In this role, you will partner with engineering teams, product stakeholders, platform teams, and risk/compliance partners to support successful program execution, effective dependency management, and alignment with established technology standards. You will utilize strong organizational, analytical, and communication skills to guide programs from planning through implementation and release.

This position requires an understanding of how technology teams and business functions work together, as well as the ability to coordinate across diverse groups to achieve shared program objectives.

• Support technology planning, execution, and delivery governance activities across programs within Citi's Fraud Technology portfolio.
• Track and monitor program milestones, deliverables, critical paths, and dependencies across multiple agile teams and hybrid technology environments.
• Proactively manage cross-program dependencies, identifying delivery risks, technical bottlenecks, and resource constraints while partnering with stakeholders to develop mitigation plans.
• Support release planning activities, operational readiness reviews, and deployment coordination to help ensure successful production implementations.
• Monitor program health, escale issues as appropriate, and provide delivery transparency through effective reporting and governance processes.

• Facilitate discussions among stakeholders and engineering teams regarding delivery impacts, dependencies, priorities, and implementation considerations.
• Coordinate architecture review activities and support alignment across participating technology teams.
• Develop and leverage working knowledge of modern software architecture concepts, including microservices, APIs, cloud technologies, event-driven architectures, and distributed systems to effectively support program delivery.
• Assist with coordination of system integration activities and technology dependency management across multiple delivery teams.

• Champion the use of Generative AI (GenAI) and automation tools to improve program management efficiency and consistency.
• Leverage AI-enabled solutions to automate meeting summaries, action-item tracking, technical documentation, and Architectural Decision Records (ADRs).
• Support generation of status reporting, release communications, dashboard metrics, and milestone tracking.
• Promote adoption of AI-driven delivery practices, templates, and reporting standards across participating teams.

• Partner with engineering teams and business stakeholders to communicate delivery progress, key milestones, risks, issues, and dependencies.
• Build collaborative relationships across technology and business teams to facilitate effective decision-making and issue resolution.
• Prepare and deliver program status updates for governance forums and leadership reviews.
• Work collaboratively with business units, external technology vendors, operations teams, internal audit partners, and technology stakeholders to support successful delivery outcomes.

• Track and report program risks, issues, dependencies, and governance concerns while partnering with stakeholders on mitigation plans.
• Ensure adherence to Citi's Software Development Lifecycle (SDLC) requirements, architecture review processes, data governance standards, and applicable regulatory obligations.
• Support…