Conversational AI QA Lead

Job Description

Job Description – Conversational AI QA Lead -
chatbots

Locations:
Irving/Dallas, Texas

FULL TIME

Day to Day job Duties:

• Develop and implement conversational AI solutions:
  Design, build, and deploy chatbots and virtual assistants for banking use cases.
• Develop and implement a comprehensive QA strategy that aligns with our product roadmap and business goals.
• Lead, mentor, and grow a high-performing QA team, fostering a culture of continuous improvement and accountability.
• Establish and enforce quality standards, processes, and best practices for software testing, including automated and manual testing methodologies.
• Collaborate with product management, engineering, and operations teams to define quality metrics and ensure alignment on product quality goals.
• Oversee the design and execution of test plans, test cases, and automated test scripts to validate product functionality and performance.
• Provide regular updates to executive leadership on quality metrics, testing progress, and risk assessments related to product releases.
• Identify and advocate for quality improvements throughout the product development lifecycle.

Skills Required:

• 10+ years of experience in software quality assurance, with at least 5 years in a leadership role.
• Proven track record of developing and executing QA strategies for complex software products.
• Deep understanding of software testing methodologies, tools, and best practices.
• Experience with test automation frameworks and CI/CD pipelines.
• Strong analytical and problem-solving skills, with the ability to manage multiple priorities in a fast-paced environment.

Kind regards,

Yousuf Ali

Saransh, Inc.,

Delivery Head

5 Independence Way,

Suite # 225 - Princeton, NJ 08540

Cell:  ||

a Certified Woman & Minority Business Enterprise (WMBE)

an Inc. 5000 Company - 2020

a NJFAST 50 Growing Company - 2020
a Tech Serve Alliance Excellence Award Company - 2019