Delivery Specialist Advisor

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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us.

We are currently seeking a Delivery Specialist Advisor to join our team in Plano, Texas (US-TX), United States (US).

• Define and drive the overall Hardware Asset Management strategy aligned with organizational and client objectives.
• Act as a trusted advisor to clients and leadership on asset optimization, lifecycle governance, and cost efficiency.
• Lead and mentor a team of HAM analysts and senior resources, ensuring capability development and high performance.
• Establish governance frameworks, KPIs, and SLAs to measure and improve service delivery.
• Build and sustain strong relationships with key stakeholders to enhance customer experience and service adoption.
• Lead stakeholder discussions, business reviews, and provide insights-driven recommendations.
• Collaborate with cross-functional teams such as Procurement, Finance, IT Operations, and Vendors.
• Design, implement, and continuously improve end-to-end HAM processes across datacenter and end-user environments.
• Drive standardization and adoption of best practices across accounts/projects
• Manage the complete hardware asset lifecycle within Service Now HAM Pro, from procurement and receiving through deployment, refresh, return, and disposal.
• Maintain accurate asset records by performing lifecycle governance, stock reconciliation, asset normalization, and data quality reviews.
• Configure and support HAM Pro workflows, including asset transfers, audits, contract and warranty management, and lifecycle automation.
• Leverage Service Now Now Assist and AI-powered capabilities to improve asset data quality, automate routine tasks, generate insights, summarize asset records, and enhance operational efficiency.
• Identify and mitigate risks related to asset mismanagement, data gaps, or audit exposure.
• Identify opportunities to enhance business value through improved asset visibility and governance.
• Introduce new reports, automation frameworks, and value add process to improve HAM maturity.

• 8+ years of experience in a similar asseet Management role
• Expertise in lifecycle management, procurement integration, asset normalization, contract and warranty management, workflow configuration, reporting, integrations, stakeholder management, and/or solution design.
• Experience leading HAM implementation and optimization initiatives.
• Advanced knowledge on Excel, Access, other tools to create reports and Dashboards

• Degree in a technical field
• Excellent verbal and written communication skills with emphasis on customer service, including experience handling challenging situations
• Detail oriented, customer oriented, result delivery oriented, analytic thinking
• Experience on industry leading IT Asset Management tools such as Service Now/Flexera/Remedy preferred.
• An Industry Certification such as Certified IT Asset Manager (CITAM) or Certified Hardware Asset Management (CHAMP) will have an advantage
• Knowledge or experience with discovery tools such as SCCM/SMS/Flexera/Marimba/LANDesk/Altiris etc.
• Experience working in a managed services environment and with virtual teams

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $87,450 – $116,600. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in…