Solution Implementation Specialist

Solution Implementation Specialist Dalls/Ft. Worth, TX | 20% Remote | Long-term opportunity iSphere is looking for a Solution Implementation Specialist who can lead client deployments without sounding robotic, panicking during go-lives, or hiding behind “per my last email” every time something gets messy. This role sits inside a client-facing technology operations team supporting SaaS implementations from discovery through post-live support.

The work includes demos, configuration, testing, training, deployment, adoption support, and helping clients successfully roll systems out into real operational environments where not everyone loves technology as much as IT does. A big part of this role is translating operational reality into workable solutions. Sometimes the software works perfectly in theory. Then somebody in the field explains what actually happens day to day and suddenly half the workflow needs to change.

That’s the kind of gap this role helps solve. You’ll work closely with clients, internal product teams, operations groups, and leadership teams to keep deployments moving while making sure communication stays clear and expectations stay realistic. What matters most here:
• Experience leading client-facing software or SaaS implementations
• Strong communication skills with both business and technical teams
• Experience with training, testing, deployment support, and post-live adoption
• Ability to manage multiple projects without things quietly catching fire in the background
• Strong Excel and reporting skills
• Comfortable working independently and making decisions
• Strong problem-solving instincts and follow-through

Experience with workforce technology, mobile deployments, field operations, Power BI, Click Up, or operational SaaS platforms is a strong plus. There’s also a travel component here up to 50% supporting deployments, training, and go-live activities across the U.S. The team itself is newer, collaborative, and pretty open culturally. They want people who share ideas, communicate directly, and can bring solutions instead of just escalating problems into somebody else’s inbox.

This role is a good fit for somebody who likes being close to both the people and the technology side of implementations. Someone who can stay organized during chaos, keep clients calm during deployment weekends, and still have a sense of humor when a “quick configuration update” somehow becomes a three-hour conversation.