Dynamics 365 CRM Administrator

The Dynamics 365 CRM Administrator plays a vital role in supporting organizational growth and operational excellence through the management and continuous improvement of the Microsoft Dynamics 365 Customer Relationship Management (CRM) platform. In this full-time position based in Irving, Texas, the successful candidate will act as the subject matter expert on Microsoft Dynamics 365 CRM, working closely with multiple business teams, including sales and operations, to ensure optimal system functionality and user adoption.

This opportunity is well-suited for professionals eager to contribute to technology-driven process enhancements and organizational transformation. Join a dynamic and innovative environment where you can make a measurable impact and advance your career in CRM administration.

As a Dynamics 365 CRM Administrator, you will be responsible for the administration, customization, and ongoing support of the Microsoft Dynamics 365 CRM platform. This role requires a blend of technical expertise and business acumen, as you will collaborate with various stakeholders to translate business needs into practical CRM solutions. Your efforts will be pivotal in driving user adoption, streamline workflows, and enhancing data integrity and reporting capabilities across the company.

The position offers the unique opportunity to contribute to a newly created role, allowing you to shape the CRM environment and influence business processes from the ground up.

• Administer and maintain Microsoft Dynamics 365 CRM across multiple business functions.
• Configure CRM entities, forms, fields, dashboards, workflows, business rules, and views to meet evolving business requirements.
• Manage CRM users, permissions, security roles, environments, and system settings.
• Provide hands‑on support and troubleshooting for CRM users throughout the organization, ensuring high levels of user satisfaction and productivity.
• Design, build, and maintain dashboards and reports for leadership visibility, performance tracking, and business insights.
• Support CRM integrations with ERP systems, such as Intelli Dealer and Microsoft Dynamics Customer Insights, to ensure seamless data flow and process consistency.
• Partner with internal business stakeholders, IT teams, and external vendors to deliver CRM‑related initiatives and enhancements.
• Drive CRM adoption, user engagement, and consistent business processes through ongoing training, communication, and system improvements.
• Monitor and maintain data quality, system integrity, duplication management, and reporting accuracy.
• Document CRM configurations, enhancements, processes, and updates for knowledge sharing and compliance.
• Stay up to date with best practices and advancements in Microsoft Dynamics 365, Microsoft 365, and Power Platform technologies.
• Contribute to continuous improvement initiatives and the long‑term development of the CRM platform.

• Direct hire opportunity with significant long‑term growth potential.
• Chance to contribute to a newly created role with strong visibility and organizational impact.
• Opportunity to help build and shape the CRM environment from inception.
• Highly collaborative and interactive work setting.
• Exposure to cross‑functional business operations and leadership teams.
• Comprehensive medical, dental, and vision benefits.
• Paid time off and recognized company holidays.

• 3-6 years of direct, hands‑on Microsoft Dynamics 365 CRM administration experience required.
• Demonstrated experience with CRM implementation or platform rollout is strongly preferred.
• In-depth knowledge of configuring forms, views, workflows, security roles, dashboards, and automations within…