Tier 2 Customer Support Specialist | SQL & Jira Triage
Listed on 2026-11-04
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IT/Tech
HelpDesk/Support, Technical Support, IT Support
Roll Kall is seeking a Tier 2 Customer Support Specialist to join our hybrid team in Irving, TX. You will handle escalated issues, perform SQL queries, and coordinate with engineering to resolve complex problems while maintaining proactive customer communication.
Ideal candidates have extensive SaaS support experience, strong SQL skills, and a proven ability to resolve issues independently. This role emphasizes data-driven troubleshooting, documentation, and knowledge-base improvements.
We are currently recruiting a Tier 2 Customer Support Specialist | SQL & Jira Triage for our team in Irving, TX, United States.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Tier 2 Customer Support Specialist | SQL & Jira Triage role in the description above.
We appreciate your interest in this position.
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