Sr Devops​/Network Engineer - GovCloud; security clearance

You may occasionally be required to travel for business

This Is Helix. Powered by You.

At
BMC Helix
, we don’t do ordinary. We’re the
AI-native engine
behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of
curious minds, creative thinkers, and courageous builders
who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose
-through organic innovation, strategic acquisitions, and relentless R&D. Our open-first
Agentic AI platform
empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard - this is the place for you!

We are seeking an experienced Sr Dev Ops/Network Engineer with 10+ years of hands‑on experience in designing, implementing, securing, automating, and troubleshooting large‑scale enterprise network environments.

The ideal candidate will have strong expertise in Cisco networking, Palo Alto firewalls, F5 Load Balancers, cloud networking across Oracle Cloud, AWS, and GCP, Terraform‑based infrastructure automation, and network monitoring/observability tools. The candidate should be comfortable working across architecture, engineering, operations, automation, and troubleshooting functions.

This role requires a hands‑on technical leader who can drive complex network initiatives, troubleshoot critical issues, collaborate effectively with cross‑functional teams, and provide technical guidance to other engineers.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Lead the design, architecture, implementation, and support of highly available enterprise network infrastructure.
• Provide hands‑on expertise with Cisco switches, routers, and firewalls.
• Design, configure, maintain, and troubleshoot Palo Alto firewalls, including security policies, NAT, VPN, routing, and high‑availability configurations.
• Design and support F5 Load Balancing solutions, including application delivery, virtual servers, pools, health monitors, and traffic management.
• Develop and implement network solutions across AWS, GCP, and Oracle Cloud Infrastructure (OCI).
• Lead network infrastructure automation using Terraform and scripting technologies.
• Develop automation scripts to improve network provisioning, configuration management, monitoring, and operational efficiency.
• Troubleshoot complex network and application connectivity issues using tools such as Wireshark and tcpdump.
• Analyze network traffic, packet captures, routing behavior, latency, DNS, TCP/IP, and application connectivity issues.
• Design and maintain network architecture diagrams and technical documentation using Microsoft Visio and draw.io.
• Implement and maintain network monitoring and observability solutions using Netreo and Thousand Eyes.
• Participate in network capacity planning, performance optimization, disaster recovery, and high‑availability…