Onsite Call Center WFM Scheduler – Staffing & Analytics
Listed on 2026-11-05
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IT/Tech
Data Analyst
Qualfon is seeking a Workforce Scheduling Analyst to optimize staffing at the Irving, TX facility. The role focuses on generating schedules, analyzing call center workload, and coordinating intraday staffing to meet service levels.
Responsibilities include publishing schedules, maintaining shift bids, and using Verint/eWFM/Genesys tools to support forecasting and trend analysis. Onsite presence is required at the Irving campus.
The Onsite Call Center WFM Scheduler – Staffing & Analytics role at Qualfon is now open for applications in Irving, TX, United States.
Are you ready to take on the Onsite Call Center WFM Scheduler – Staffing & Analytics role at Qualfon?
We would love to welcome a new Onsite Call Center WFM Scheduler – Staffing & Analytics to our group in Irving, TX, United States.
For the Onsite Call Center WFM Scheduler – Staffing & Analytics position at Qualfon, we are reviewing applications now.
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