Project Manager, IT Project Manager, Change Management

Our client is seeking a Project Manager for a 6-month contract in Irving, TX. Will be working on an onsite schedule.

Contract Duration: 6 Months

• Bachelors/4 Year Degree
• 5+ years of relevant IT project delivery experience, including demonstrated project management experience with Service Now or comparable ITSM platforms.
• Demonstrated project management experience in both IT environments and Service Now or comparable ITSM platforms, including implementation, enhancement, or integration projects.
• Working knowledge of IT service management processes such as incident, problem, change, and service request management, and how platform workflows support those processes.
• Ability to independently plan and manage scope, schedules, resources, risks, dependencies, and change control across multiple work streams.
• Strong facilitation, stakeholder management, organization, and follow-through skills, with clear written and verbal communication for technical and business audiences.
• Ability to understand infrastructure and platform concepts, challenge assumptions constructively, and translate technical discussions into business impacts without performing hands‑on engineering.
• Proficiency with Microsoft Project, Smartsheet, Jira, or comparable planning and tracking tools, and Microsoft Teams or similar collaboration tools.

• PMP Certification, ITIL Foundation or relevant Service Now certification
• Direct experience delivering Infrastructure and/or Service Now projects; experience with comparable ITSM platforms is also relevant.
• Experience coordinating platform integrations, workflow improvements, service catalogs, or configuration management database (CMDB) initiatives.
• Experience working with cross-functional technical teams and third-party vendors in large, complex environments.
• Experience coordinating testing, user acceptance, deployment readiness, training, and transition to operational support.
• Experience taking over in-flight projects and coordinating related infrastructure migrations, refreshes, or modernization efforts.
• Technical familiarity with Service Now or comparable platforms is a plus; hands‑on administration, development, or configuration experience is not required.

• Own day-to-day project delivery and engage confidently in technical discussions while keeping responsibility focused on planning, coordination, governance, and outcomes rather than hands‑on engineering.
• Lead assigned IT and Service Now or comparable ITSM platform projects from initiation through implementation, transition to operations, and closeout.
• Take ownership of projects already in progress; assess current scope, commitments, risks, and dependencies, and establish a clear plan for continued delivery.
• Develop and maintain project charters, scope, schedules, milestones, resource plans, and RAID logs; track costs against approved budgets and communicate variances.
• Facilitate requirements, planning, and status sessions with business stakeholders and technical teams; document decisions, action owners, and due dates.
• Coordinate platform owners, process owners, engineers, architects, security teams, vendors, and business stakeholders to align priorities, responsibilities, and dependencies.
• Manage risks, issues, assumptions, dependencies, and change requests; assess impacts to scope, schedule, cost, and quality, and obtain required approvals.
• Coordinate platform implementations, enhancements, integrations, and IT infrastructure changes, including testing, cutover planning, deployment readiness, and rollback planning with technical owners.
• Track deliverables against agreed acceptance criteria; coordinate system testing and user acceptance testing (UAT), defect resolution, and stakeholder sign‑off.
• Identify and elevate blockers early, present practical resolution options, and follow through with accountable owners to protect delivery commitments.
• Maintain project documentation and governance artifacts; coordinate training, support readiness, operational handoff, and closeout, including lessons learned.
• Partner with IT and business process owners to translate service management needs into clear project deliverables and align platform changes with operational workflows.
• Provide concise, executive-ready status reports covering progress, milestones, budget status, risks, dependencies, and decisions needed; tailor communications to technical and nontechnical audiences.