Global Solutions Architect - AI and Automation

At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.

In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values:
Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!

This role is remote, but distance is no barrier to impact. Our hybrid teams collaborate across geographies to solve big problems, stay close to our customers, and grow together. You will be part of a culture that values trust, accountability, and shared success where your work truly matters.

The Technical Services Center of Excellence (CoE) builds the platforms, tooling and AI capabilities our engineers use to deliver security outcomes for customers. As Global Solutions Architect for AI Network Security, you will own the automation strategy for network security delivery. That spans traditional automation (scripting, API integrations, configuration management and workflow orchestration) as well as AI, which now plays a central role in the work.

That includes assessing deployments, prescribing improvements, automating migrations, and providing conversational and agentic tools to consultants worldwide.

This is a full-stack role in the broadest sense. You are expected to be deeply fluent across the entire stack: frontend, backend, data, cloud infrastructure, CI/CD, networking and cybersecurity. You also need to understand how modern AI systems work and how they fail. You design zero trust into everything you build, you understand the threat landscape for LLMs and autonomous agents, and you know the controls that address it.

You reason from first principles, ship to production, and raise the engineering standard of the people around you.

The role sits where business leadership, thought leadership and technical depth meet. You turn leadership priorities into technical direction, shape how the organization thinks about AI and security, and deliver working capabilities to our field teams in Customer Success and Professional Services. You report regularly to senior leadership within Technical Services, and you build the relationships across business units that let Technical Services execute more efficiently.

• Own the Technical Services automation portfolio end to end: scripts, API integrations against PAN-OS, Strata Cloud Manager and Prisma APIs, configuration migration and validation tooling, and workflow orchestration. Choose deterministic automation or AI based on what the problem needs.
• Architect and own production platforms that run maturity and security assessments across NGFW, Strata Cloud Manager, Prisma Access, Cloud-Delivered Security Services and Prisma SD-WAN.
• Design assessment catalogs, parsers and evaluators with measurable accuracy: parser coverage, license-entitlement gating, and readiness reported as measured rather than rounded up.
• Design and operate multi-agent AI systems on frontier models (for example Gemini and Claude on Vertex AI), including tool design, agent loops, structured outputs, retrieval, refusal handling and…