Lead Administrator; Workspace ONE

Role involves operational and engineering activities for systems management platforms such as Omnissa Workspace ONE UEM, Intune, and Microsoft Endpoint Manager Configuration Manager (SCCM). The role emphasizes attention to detail, cross-team collaboration, and serving as a systems management UEM subject matter expert to ensure operational standards align with the existing architectural framework.

• Be a technical subject matter expert for Workspace ONE UEM, Microsoft Endpoint Manager Configuration Manager (SCCM), and Microsoft Intune
• Participate in the implementation, certification, and adoption of new product releases in alignment with technology roadmaps
• Troubleshoot and resolve complex, enterprise-scale systems management issues on the client side
• Evaluate new features and releases to ensure alignment with business and operational objectives
• Partner with cross-functional support teams to resolve advanced architecture, infrastructure, and configuration challenges
• Perform SQL reporting and introduce AI automated solutions
• Minimize risk while ensuring compliance with policies, laws, and regulations, safeguarding the firm, its clients, and assets

• Strong expertise on Workspace One UEM, SCCM, and Intune
• Experience working in a highly regulated or enterprise class companies
• Expertise on Microsoft SQL and Power Shell scripting
• Project Management experience for SCRUM / JIRA
• Consistently demonstrates clear and concise written and verbal communication
• Comprehensive knowledge related to the design and implementation of modern system management products to include analytic tools, benchmarking activities, and related reporting to identify support trend
• Demonstrated analytic/diagnostic skills and ability to determine root causes at an enterprise scale
• Successfully works in a matrix environment and partner with virtual teams
• Proven ability to work independently, multi-task, and take ownership of various parts of a project or initiative
• Proven track record of operational process changes and improvement

• Omnissa or Microsoft certifications are a plus or relevant years of experience
• Bachelor's degree/University degree; or equivalent experience

• Lead Workspace ONE UEM operations including:
• Device enrollment and lifecycle management
• Profiles, compliance policies, and application deployments
• Drive modern endpoint management strategy using Workspace ONE as primary platform
• Support integration with Microsoft Intune and SCCM in co-management scenarios
• Perform SCCM administration activities (secondary focus):
• Application deployment and packaging support
• o Patch management and compliance monitoring (WSUS/SUP)
• o Basic troubleshooting of client, content distribution, and deployment issues
• o Support task sequences for OS deployment (high-level involvement)
• Troubleshoot issues across mobile and Windows endpoints at enterprise scale
• Implement automation using Power Shell, reporting, and analytics tools
• Support platform upgrades, feature adoption, and continuous improvement initiatives