Workers Compensation Supervisor – Irving, TX

Job  |

Location:

Irving, Texas

Our client is seeking an experienced Workers’ Compensation Claims Supervisor to oversee the daily operations of a claims unit handling Texas workers’ compensation claims. Working under minimal supervision, you will supervise Claims Examiners and Claims Assistants, with potential responsibility for administrative support staff. You will provide technical guidance, develop employees, manage staffing and workflow, and ensure timely, accurate claims handling that meets state requirements, client instructions, and company standards.

• Monitor staffing needs and distribute caseloads based on workload, claim complexity, and staff capabilities.
• Provide technical guidance, training, coaching, and performance oversight to assigned employees.
• Ensure compliance with applicable Texas workers’ compensation requirements, client service instructions, and company procedures.
• Monitor diaries, priorities, and deadlines to support timely claims handling.
• Review and approve priority payments and sign checks within authorized limits.
• Provide claims handling coverage during examiner absences and position vacancies.
• Resolve claimant and vendor concerns promptly and professionally.
• Evaluate vendor effectiveness and modify vendor panels within company and account guidelines.
• Prepare and evaluate monthly client reports.
• Coordinate internal and external audits, participate in client file reviews, and address resulting action items.
• Conduct and document educational sessions for internal and external audiences.
• Collaborate with clients, management, and staff across office locations to resolve claims and service issues.
• Support corporate, sales, and service teams with requests for proposals and client service needs.

• Five or more years of related experience, or an equivalent combination of education and experience.
• Strong technical knowledge of Texas workers’ compensation laws, regulations, and medical terminology.
• Demonstrated ability to supervise, coach, and develop employees with varying levels of experience.
• Strong analytical and problem-solving skills.
• Ability to manage competing priorities, maintain effective diary systems, and meet strict deadlines.
• Excellent written and verbal communication skills, including the ability to explain technical claims information clearly.
• Strong interpersonal skills and a professional approach to employee and client relationships.
• Proficiency in Microsoft Word and Excel.

• Bachelor’s degree in a related field.

$92,000

Thank you for your interest in this opportunity. If you are selected to move forward in the process, we will contact you directly. If you do not hear from us, we encourage you to continue visiting our website for other roles that may be a good fit.