Service Scheduling Specialist

At Loftin, we provide certainty in an uncertain world by delivering reliable generator power solutions our customers can count on. Family owned and operated for nearly 50 years, we’ve built a legacy on relationships, problem-solving, and doing things the Loftin way — with consistency, integrity, and a people-first mindset. We’re not just providing an elite experience in power – we’re empowering people.

Our team is family-focused, growth-minded, and driven to provide solutions that last by developing people who never stop learning. When you join Loftin, you become part of something bigger — a community dedicated to powering progress and shaping a more dependable future.

Who You Are

You are a reliable, customer-focused (a.k.a. good with people) problem solver. You effectively communicate through cooperation and teamwork. You are always looking to improve whether that’s learning something new or seeking ways to promote better quality. You are driven to do what it takes to get the job done.

Job Summary

The Service Specialist roles handle all Service callouts, startups, planned maintenance, and repairs for their assigned Branch/Territory. This includes coordinating, scheduling, dispatching, billing, and serving as the customer’s primary point of contact for all Service needs.

The Service Scheduling Specialist position focuses on optimizing scheduling and technician assignments to balance maintenance and repair work, ensuring profitability and efficiency. It involves collaboration with the service team to guarantee customer satisfaction, effective operations, and precise billing, alongside managing parts inventory and contributing to various duties and projects.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily including the following. Regardless of ‘specialization’, all Specialist would be cross trained on the others thus creating a cohesive team.

• Optimize both route and Tech skill set to effectively schedule all Planned Maintenance (PM) and Service repair work.
• Ensure a blend of PM and repair work to balance margin.
• Assist in researching prior parts used to ensure we have the correct parts to complete each job.
• Work in cooperation with other Service Specialists, Field Service Supervisor, and Technicians to ensure a positive customer experience, effective dispatch/scheduling, and timely and accurate billing.
• Other duties and projects as assigned.

Qualifications/Experience/ Education/Skills

• Must have six months to one+ years scheduling or dispatch experience, preferably in a similar industry.
• Associates Degree in Business or Accounting, or additional equivalent relevant work experience, preferred.
• Ability to deliver high quality work product.
• Must be highly organized and have strong communication skills.
• Must be highly accountable and a self-starter.
• Strong reasoning, analytical, and mathematic skills.
• Highly competent in the use of Microsoft Office 360 and other Microsoft products/systems.
• Strong technical aptitude, including ability to learn new systems quickly and train/support team in adoption.
• Must be able to successfully pass a background investigation, which includes a motor vehicle check, and drug screen

Note: Essential Duties and Responsibilities and Qualifications/Experience/Education/Skills are representative of the knowledge, skills and/or abilities necessary to meet the minimum job requirements of this position but are not intended to be comprehensive. Ordering of these items does not necessarily reflect importance.

• Strong communication skills, to include written, oral, and active listening; clear and persuasive in negative or positive situations; asks relevant questions to get clarification; conveys thoughts and ideas in a concise manner; responds well to questions and feedback; demonstrates group participation skills.
• Builds and maintains strong working relationships with customers (internal and/or external) and coworkers; establishes confidence and shares knowledge with others.
• Balances team and individual responsibilities; exhibits objectivity and openness to others' views; contributes to building a positive…