OCC Coordinator

Job Description:

This Is How We Fly At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role The OCC Coordinator plays a critical role in supporting JSX's daily flight operations, ensuring that operational disruptions are managed efficiently and with exceptional care for our Customers. You'll maintain awareness of flight activity across the JSX network, monitor schedules and operational conditions, and coordinate timely communication between flight crews, Airport Services, Ground Services, Maintenance Control, and other operational partners.

When delays, cancellations, diversions, or other irregular operations occur, you'll help identify solutions, coordinate recovery efforts, and ensure Crew members have the accurate information they need to respond effectively. You'll also manage communications with Fixed Base Operators (FBOs) supporting private charter operations, ensuring accurate coordination and a seamless experience for charter clients. This role is ideal for someone who thrives in a fast-paced environment, communicates confidently, and enjoys solving complex operational challenges while keeping the Customer experience at the center of every decision.

A Day in the Life In this role, you'll:
Monitor real-time flight activity across the JSX network, including schedules, weather conditions, delays, and on-time performance. Maintain situational awareness of operational conditions and quickly identify schedule variances or potential disruptions. Coordinate with flight crews, Airport Services Crew members, Ground Services, Maintenance Control, and other departments to support safe and efficient operations. Communicate accurate, timely operational updates to Crew members and stakeholders to ensure everyone has the information needed to respond effectively.

Support irregular operations recovery, including delays, cancellations, diversions, and other disruptions, while working to minimize Customer impact. Evaluate operational challenges and recommend practical recovery solutions that prioritize safety, efficiency, and the Customer experience. Coordinate communications with FBO partners for private charter operations, ensuring accurate flight information and a high-quality client experience. Help ensure operational changes and recovery plans are communicated consistently across affected teams.

Monitor flight performance and work with operational partners to address issues that could affect departure times, arrivals, or Customer connections. Maintain accurate records of flight activity, operational delays, disruptions, and recovery actions. Follow applicable aviation regulations, safety standards, and JSX operational procedures. Support a collaborative, solutions-focused environment that enables Crew members across the network to respond effectively to changing operational needs.

Why You'll Love This Role Be at the Center of the Operation:
Play an important role in coordinating the people, information, and decisions that keep JSX flights moving. Solve Problems in Real Time:
Every day brings new challenges, giving you opportunities to think critically, respond quickly, and make a meaningful impact. Protect the Customer

Experience:

Help minimize disruptions and ensure Customers receive the care and communication they deserve when travel plans change. Work Across the JSX Network:
Collaborate with flight crews, airport teams, Maintenance Control, and other operational partners to support daily flight activity. Support Premium Charter Operations:
Coordinate with FBO partners and help deliver the exceptional service expected by JSX's private charter clients. Build Your Aviation Expertise:
Gain valuable experience in operational coordination, irregular operations recovery, and airline performance management.

• Calm Under Pressure:
  You maintain a professional, composed, and logical approach when operational conditions change or challenges arise.
• Safety-Focused:
  You understand that safety and regulatory compliance must remain the foundation of every operational decision.
• Communicative:
  You provide clear, accurate, and timely information to Crew members, operational partners, and…