Ocean Import Specialist

Job Description

Are you an experienced Ocean Import Specialist who thrives in a fast-paced, customer-focused environment? We're looking for a detail-oriented logistics professional to manage international ocean freight shipments from origin to final delivery while providing exceptional service to our customers.

This is an exciting opportunity to join a growing team where your expertise in freight forwarding, import operations, and customer relationships will have a direct impact on supply chain success.

What You'll Do

As our Ocean Import Specialist, you will play a key role in ensuring the smooth movement of import shipments while serving as the primary point of contact for customers, carriers, overseas agents, and internal teams.

Key Responsibilities:

• Manage ocean import shipments from booking through final delivery.
• Track, trace, and monitor cargo movements, ensuring timely updates and proactive communication.
• Coordinate with carriers, truckers, customs brokers, warehouses, and overseas agents.
• Prepare, review, and process shipping documentation for accuracy and compliance.
• Enter and maintain shipment information within transportation and operating systems.
• Resolve shipment delays, discrepancies, and service issues with urgency and professionalism.
• Provide exceptional customer service while managing a high volume of shipments and accounts.
• Communicate shipment statuses, milestones, and exceptions to customers and stakeholders.
• Ensure compliance with company procedures, carrier requirements, and import regulations.
• Build strong relationships with customers, vendors, and transportation partners.

What We're Looking For

Required Qualifications:

• 2+ years of experience in ocean imports, freight forwarding, NVOCC operations, or international logistics.
• Strong knowledge of ocean import processes, documentation, and supply chain operations.
• Experience coordinating shipment routing, booking, tracking, and delivery.
• Proficiency with Microsoft Office and transportation management or freight forwarding software.
• Excellent organizational and multitasking abilities.
• Strong analytical and problem-solving skills.
• Effective verbal and written communication skills.
• Ability to prioritize competing deadlines in a fast-paced environment.
• Customer-focused mindset with a proactive approach to service and issue resolution.

Preferred Experience

• Experience working with customs brokers and import compliance requirements.
• Knowledge of Bills of Lading, Arrival Notices, Delivery Orders, ISF filings, and related import documentation.
• Experience handling international freight and coordinating with overseas agents.

Why Join Us?

• Competitive compensation
• Growth opportunities within a growing global logistics organization
• Collaborative and team-oriented culture
• Dynamic work environment where no two days are the same
• Opportunity to work with international customers and supply chain partners