Manager II Retail Contract Management-LBCS

Manager II Retail Contract Management‑LBCS

Vistra Corp.

Irving, Texas

This position entails overseeing all operational activities related to Retail Contract Management for the Large Business Markets customer base within the Large Business Customer Services (LBCS) department at Vistra Retail. The role encompasses managing the entire life‑cycle of retail contracts for large business customers, including initial requests, drafting, negotiation, execution, ongoing management, and eventual renewal or termination. The incumbent will ensure robust management of business stakeholder relationships with third parties, adherence to all legal and regulatory requirements, and vigilant monitoring of contract performance to ensure that all terms and Key Performance Indicators (KPIs) are met.

• Supervise, train, and provide guidance to the retail contract management team at Sierra and in Bogota, Columbia.
• Report on contract status, performance, and key metrics to senior management and other stakeholders.
• Provide expertise to leadership on contractual and business issues.
• Ensure all contracts adhere to relevant laws, regulations, and internal company policies.
• Analyze contractual terms to identify potential risks and develop strategies to mitigate legal or financial exposure.
• Lead negotiation for complex agreements to secure the best possible terms for the company and act as the main point of contact for contract‑related matters with external partners.
• Implement and manage contract management software and develop company‑wide procedures to streamline the contracting process and increase efficiency.

• 5+ years experience managing/supervising teams of professional employees
• Demonstrated track record of increased work responsibility
• Experience working in the electricity industry, customer contracts, and/or competitive retail markets
• Significant knowledge and experience in Salesforce
• Significant understanding of Retail Business Operations policies and practices
• Demonstrated ability to work effectively in a rapidly changing environment
• Excellent analytical, organizational, and time management skills
• Advanced communication skills that translate to Sales, Management and Executive Leadership
• High School diploma or equivalent

• Vistra Retail Scorecard initiatives
• LBCS service levels, quality, controls and timeliness metrics
• Annual departmental budget (cost management) management
• Qualitative and quantitative metrics related to all LBCS departmental goals

General Services

Vistra Retail Operations Company

Irving, Texas

We are a company of people committed to:
Exceeding Customer Expectations, Great People, Teamwork, Competitive Spirit and Effective Communication. If this describes you, then apply today!

It is the policy of the Company to comply with all employment laws and to afford equal employment opportunity to individuals in all aspects of employment, including in selection for job opportunities, without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, disability, genetic information, military service, protected veteran status, or any other consideration protected by federal, state or local laws.

If you are an individual with a disability and need assistance submitting an application or would like to request an accommodation, please email us at  to make a request.

Mid‑Senior level

Full‑time

Sales and Business Development

Utilities