Weekend Operations Manager

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Hello Fresh is seeking a Weekend Operations Manager to oversee the weekend support team to ensure buying across the organization is managed efficiently. This position is Full-Time covering a Friday - Monday schedule (4 x 10 hour days).

The Procurement Team plays a crucial role in guaranteeing the timely and accurate shipment of every box by collaborating closely with distribution centers seven days a week. The team is organized by specific brand and commodity groups (including produce, grocery, dairy, market, protein, and packaging); however, due to the perishable nature of food and our 24/7 operations, we require assistance with ingredient support during weekends.

This is where you come in to ensure seamless operations!

• Strategically oversee the team of weekend buyers, overseeing inventory management, purchasing, issue resolution and incoming tickets across the entire SKU portfolio.
• Leads weekend operations as the primary escalation point, demonstrating the ability to proactively resolve issues while effectively identifying when to seek support and escalated matters to the appropriate owners in a timely and organized way.
• Maintain organized and continuous weekend workflows through structured communication, effective ticket management, and clear expectation-setting.
• Provide direct, hands‑on support managing high-priority tickets and critical callouts to alleviate team bandwidth constraints as needed.
• Serve as the primary weekend escalation lead and main DC POC, providing help and managing critical escalations, urgent communications, and rapid resolution of time‑sensitive warehouse issues.
• Maintain a strong ability to move quickly and decisively to address urgent operational demands, developing and executing robust contingency and backup plans to ensure business continuity and minimize downtime.
• Lead and facilitate team meetings to prepare procurement teams for success each weekend, ensuring continuity through a detailed handoff process at the close of the weekend.
• Champion and drive continuous improvement across the team, proactively identifying inefficiencies and executing on solutions. Oversee timely delivery of project work and rigorously track measurable results to secure lasting organizational change.
• Support your teammates to ensure that no boxes are missed and no ingredients are subbed due to procurement issues.
• Note:
  
  At Hello Fresh we believe in‑person connections are a key component of our culture. Our teams are expected to be in office 50% of the month, but please note this is subject to change.

• A team player and leader – You favor team victories over individual success. You are able to build strong relationships and bring the team together.
• A strong communicator and facilitator – You are able to synthesize and present critical information to solve complex problems and facilitate group discussion to reach alignment.
• A structured problem solver guided by process – You possess strong organizational skills and consistently demonstrate a methodical approach to your work.
• Intellectually curious – You love to understand why things are the way they are, how things work, and challenge the status quo. You are not afraid to get into the weeds so we can build our way out of them.
• Data driven and detail oriented – you leverage data and insights and set a high bar for your team ensuring work is double checked before published.
• Agile – You thrive in fast‑paced and dynamic environments and are comfortable working autonomously and prioritizing and re‑prioritizing to ensure we are meeting our business objectives.

• A Bachelor’s degree is required.
• 5+ years of purchasing or other relevant leadership experience, preferably in produce, protein, or other food products.
• Vast knowledge and interest in food.
• Quantitative and analytical experience (either through education or professional experience) including solid comfort in Excel.

• Competitive hourly rate, 401K company match that vests immediately upon participation, and team bonus opportunities.
• Generous PTO and flexible attendance policy.
• Comprehensive…