Delivery Lead

Delivery Lead - Microsoft Platform Shared Services

In this role you will lead large and complex project teams and/or programs and will be accountable for the overall management, planning, and delivery of assigned projects/programs. This role will be responsible for the successful delivery of the services and corresponding customer satisfaction. Additionally, you will be directly involved in channel development and key sales pursuits. You may also serve as Career Manager or provide technical expertise and mentorship to colleagues.

This role typically shapes single Practice or Service Group (AMS/IMS/SI) solutions to drive value for our clients and for Avanade that are both winnable and deliverable through in-depth knowledge of technology, function, platform or capability.

• Lead the delivery of the contracted solution on the program level at the agreed upon terms, original deal economics, schedule, and quality level
• Manage overall project/program risks, making adjustments as necessary and obtaining buy‑in from senior management for critical project plans, commitment and changes
• Oversee and lead development, implementation, and maintenance of the Project Work Plan, including approval for the project’s estimated schedule, effort, and cost
• Manage accurate development and traceability of requirements during project lifecycle and provide strategic direction to all change management activities for project or programs
• Support clients managing their change enablement processes to drive business value
• Ensure understanding of stakeholder goals and expectations, address misalignments, monitor the program to meet/exceed agreed expectations and communicate back to customer
• Provide project leadership to appropriate onshore, offshore, and near‑shore workforce
• Mentor and develop team members and peers; provide oversight to management of relationships with project or program suppliers and subcontractors
• Develop strategy for control and governance structures to ensure desired outcomes across projects
• Coordinate service levels and agreements and prioritize resources across projects and programs
• Manage delivery portfolio – monitoring, escalating, and resolving delivery issues internally
• Participate in sales pursuits driving the solution planning and deal‑shaping process that will help drive business value for our customers

• Mid‑Senior level

• Full‑time

• Management and Manufacturing

• IT Services and IT Consulting