Services Scheduling Supervisor

Join to apply for the New Services Scheduling Supervisor role at Moxie Pest Control
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Play Your Part In Our Team Succeeding!

We're looking for a dynamic New Services Scheduling Supervisor to lead our team to new heights. As the supervisor, you will play a key role in ensuring our customers receive top‑notch service every day. In addition to managing and motivating our team, you'll have the chance to tackle challenging issues, analyze data to drive improvements, and implement innovative solutions that will take our operations to the next level.

If you're a go‑getter with strong communication skills, exceptional leadership qualities, and a proven track record in a call center environment, this could be the perfect role for you!

Core Responsibilities

• Identify, assess, and resolve customer and team member concerns in a timely fashion.
• Coach and train team members on procedures and company values.
• Learn and operate within multiple software systems and communicate cross‑departmentally.
• Effectively communicate with coworkers, customers and management.
• Assist team with all appointment types.
• Monitor and evaluate individual and team performance using key metrics such as call quality, response times, customer satisfaction, and adherence to schedules.
• Provide regular feedback, conduct performance appraisals, and develop action plans to address any areas of concern.
• Mentor new hires, ensuring they are properly onboarded and equipped with the knowledge and tools necessary to succeed.
• Foster a culture of continuous learning and professional growth within the team.
• Manage shift schedules, ensuring adequate coverage during peak times and minimizing downtime.

Other Responsibilities

• Manage Termite or TAP routes for inspections, installs, removals, reserve calls, WDI, etc.
• Assist customers with Termite or Insulation inquiries.
• Monitor support team productivity.
• Respond to questions and concerns from team members.
• When applicable, participate in cross training within other call center departments.
• Assist with non‑recurring tasks as needed.
• Occasional customer data entry update tasking.
• Provide feedback to improve processes when prompted.

Qualifications

• Must possess a high school diploma, or equivalent.
• Customer service experience preferred (call center, hospitality, service industry, automotive industry, etc.).
• Basic understanding of G‑Suite applications (Google Docs, Google Slides, Google Sheets).
• Become an expert at Pest Routes – our CRM.
• Excellent communication and interpersonal skills.
• Driven and ambitious individual with a strong desire to succeed.

Moxie Pest Control is named for the drive and enthusiasm embraced by our team! Our mission is to improve the quality of life for our customers, team, and community.

We believe in striving to do the right thing because we genuinely care about our employees and customers, the work we do, and our personal and professional character.

We’re more than just a pest control company!

• Do The Right Thing – We believe in striving to do the right thing because we genuinely care about our customers.
• Be Nice – We think kindness is contagious, and we believe small gestures can have a big impact.
• Be The Solution – It’s an understatement to say we take pride in our work. We live by the motto: “If a thing is worth doing, it’s worth doing well.”
• Keep Improving – Because we care about helping our customers, we take our job knowledge seriously.

• 2021 & 2022:
  Great Places To Work and Top Places to Work
• Awards & Recognition
• In‑Office, Remote, and Hybrid Work Environment
• Monthly Company Events
• Quarterly Service Projects
• Comprehensive medical coverage that covers many common services at no cost or for a low copay.
• Additional options for dental and vision benefits, life and disability coverage, and more.
• 401(K) Plan
• Long‑ and Short‑term Disability Coverage (Voluntary)
• Paid Time Off

Moxie Pest Control provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the…