Resolution Team Lead, Client Service Center

Resolution Team Lead, Client Service Center

Louis Vuitton is seeking a Resolution Team Lead for its Client Service Center in Irving, Texas, who will be an ambassador of the brand and the client, demonstrating an active and genuine passion for ensuring every client is delighted. This role proactively shares all issues and concerns with the Resolution Manager, taking personal responsibility for solving problems and presenting possible solutions.

The Resolution Team Lead performs client case analysis, understands client expectations, and works toward a solution that delights the client.

• Supervise the day‑to‑day activities of Resolution Experts who handle contacts from Louis Vuitton clients in need of high‑level support.
• Ensure business opportunities are maximized through efficient floor management, being a visible presence and support, exploring creative solutions that benefit the client and the brand, resolving complex client situations, and ensuring the Louis Vuitton Promise standards are achieved.
• Proactively provide feedback to the Resolution Manager when training opportunities are presented via a resolution engagement regarding team and/or individual advisor performance.
• Partner with the Resolution Manager, providing feedback that feeds to Executive Leadership within Client Services.
• Share all issues and concerns with the Resolution Manager, taking personal responsibility for solving problems and presenting possible solutions.
• Support the Resolution Manager by providing consistent coaching, identifying the team’s development and training needs, and offering suggestions for individual action plans.
• Partner with the Resolution Coordinator for audits and trends impacting overall client experience.
• Participate in call calibration sessions with the Resolution Manager.

This role suits individuals who thrive in a dynamic and flourishing work environment, work autonomously, are detail‑oriented, and handle high‑volume, multi‑task workloads effectively. The ideal candidate possesses excellent verbal and written communication skills, heightened listening and problem‑solving abilities, 3–4 years of experience in a similar role leading people, proficiency in Microsoft Office, a positive and enthusiastic attitude, a team‑player mindset, and the ability to build strong professional working relationships with peers and management in a multilingual and multicultural environment.

Given the nature and geographical scope of the Service Center’s clientele, we require that all employees are fully committed to working flexible hours, including nights and weekends, to meet the demands of the industry.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives that support professional equality for everyone and strive to build a culture centered on meaningful strategies that aim to create an inclusive workforce. In addition to a generous benefits package and unparalleled career development opportunities, both locally and globally, as an employee at Louis Vuitton, you can expect industry‑leading training, which will provide in‑depth insight into the luxury and retail environment.

Reference LVM
30703

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