Senior Program Manager

Company Description

Hi there! We’re Razorfish. We’ve been leading the marketing industry with our digital expertise since the start of the internet. But in 2020, we did a full reboot. What’s different? It all starts with people. Weird, wonderful, complex people - with diverse backgrounds in strategy, creative and technology. But no matter how different we are, we all have one thing in common.

We believe our differences are our strength. So we push for inclusion, challenge convention and bring in new perspectives, to inspire new ideas. Because when we connect by understanding what makes people different, we can create unforgettable experiences that enrich lives. Join us at

A Senior Program Manager is an expert at managing multiple discrete tasks that directly support our core business operations. This role is a client-facing delivery operations role, meaning the person in this role will continually ensure standards are being met through excellent communication, attention to detail and strong organizational skills.

• Documenting & Reporting T&M financials to the client:
  • Includes estimates, forecasts and actuals for each project
  • Includes three different work streams and annual budgets ranging from $1M to $5M
• Task management in rOar
  • Creating, activating and deactivating
• Staffing management in rOar
  • Assesses and updates allocations according to forecasts for accurate capacity tracking
  • Ensure time tracking is available to all team members
  • Approve all time in rOar for assigned work streams
• Workfront Future State
  • Gather and collect requirements from both the client and internal team leads
  • Define a structured process for requirements
  • Own the training of new processes for internal team members and clients as needed
  • Monitor and ensure 100% training completions for required team members
  • Ongoing support for data hygiene within Workfront
  • Develop reports and dashboards as needed
• General Management
  • Ability to produce effective reports and status to communicate progress
  • Knowledge of tools related to methodology, and how to access additional content (e.g. Workfront, and MS Teams)
• Communication & Consulting
  • Understanding and ability to create messages (verbal or written) in a professional tone
  • Ability to articulate the actual intended message or statement
  • Ability to effectively communicate non-ambiguous events (e.g. Status of work)
  • Ability to tailor communication style to internal or external audience
  • Ability to set and manage workplace expectations with self and others in context of the organization
  • Ability to implement workplace expectations for ‘self’ (individual)
  • Ability to be prepared to collaborate, deliver value and get one’s work done and to expectations
  • Ability to self‑manage career growth, including goal setting and growth conversations
  • Ability to meet with career manager on a regular basis to discuss opportunities for improvement and development
  • Ability to provide and receive feedback openly
  • Ability to hold others accountable for meeting workplace expectations for ‘organization’
  • Ability to set the expectations with team members for Client discretion, time and attendance, OOTO communication and coverage
  • Ability to ask for and receive feedback
• Team Management
  • Knowledge of how to frame or focus a problem
  • Ability to enable others to act by encouraging collaboration tools and techniques
• Team Leadership
  • Strategic Leadership
• Coaching
  • Strong team player, ability to assist with facilitating teams
  • Ensures that ground level team communication happens
  • Ability to deal with staffing challenges
  • Knowledge of and ability to apply different facilitation styles based on different learning styles and personalities usually found within a team
  • Ability to understand the emotional and physical effects of feedback conversations
  • Ability to articulate the challenges associated in providing feedback
  • Ensures that feedback conversations happen at the appropriate time and place
  • Ability to understand the art of giving feedback - Why, What, When and How
  • Ability to listen and put things in perspective (Active Listening)
  • Ability to focus on the core issue
  • Ability to structure the feedback in a dispassionate way
  • Ability to approach any topic honestly and openly
  • Abil…