Client Account Manager - Mid-West

Description

Arora is seeking an entrepreneurial and self-motivated leader to expand our service offerings within the Mid-West Region of the Unites States, which is a key focus area for the firm. Arora’s Southeast Region includes Texas and Louisiana, and north through North Dakota, South Dakota, Minnesota, Wisconsin, Illinois, Missouri, Arkansas, Oklahoma, Nebraska, and Iowa. Our Office Locations within this region currently include Dallas, and St.

Louis, and prospective location in Chicago, which are subject to change. This role will be accountable for client account management activities, client satisfaction, creating and implementing the business strategy for growth and project delivery and cultivating long-term relationships with clients and partners within the region.

The candidate shall be responsible for business processes, sales, and operational leadership of the region including developing and executing a strategic regional business plan. Key duties will include identifying, developing and pursuing target Clients and Programs/Projects which compliment Arora’s complete service offerings across all market sectors, as well as exploring other diversification strategies to generate business with new clients and markets.

Key services include Facility and Airfield Systems Engineering, Construction Services, and Technology (Asset Management, Geospatial, and Software).

Developing relationships with various client departments/management, and ultimate responsibility for execution and delivery as well as client satisfaction for all services and deliverables. This includes risk management, quality management, contract management, task order/contract proposal assembly and A/R collection.

Coordinates all Arora Activities for the client with local or remote staff resources to preposition, win, negotiate contracts, and successfully deliver. This includes dotted line staff and office management functions for local Arora facilities. Additionally, has the responsibility of providing client specific training to Arora team for the execution of deliverables and activities in compliance with client expectations.

Oversite of the regional offices and staff in support of client account management and satisfaction. Collaborates with the Executive Leadership Team to administer policy and guidelines established with accounting, human resources, legal, information systems, communications, and strategy resources.

• General:
  • Represents Arora externally in the Business Community and serves as the critical Point-of-Contact (POC) for external communication including pursuits, project delivery, recruitment, and business/commercial functions.
  • Effective communication skills to collaborate with internal and external team members, clients, funding and permitting agencies, and project stakeholders throughout a program lifecycle.
• Client Management Responsibilities:
  • Possess a strong regional knowledge and understanding of the Southeast Business Community Marketplace inclusive of a network of established agency and partner contacts.
  • Responsible for the development of business within the region to sustain growth
    • Identify, develop and generate successful regional Pipeline Opportunities, including research of capital plans, and direct meetings with target clients.
    • Identify potential teaming partners (Prime firms and subconsultants), and leading the assembly and pursuit for Prime and Subconsultant teams.
    • Leading the complete project life cycle from identification, positioning, proposal, negotiation through delivery and close out.
    • Reviewing target client capital plans, monitoring client bid posting sites, and regular meetings with…