Collections Supervisor

Job Title: Collections Supervisor

Location (city, state): Irving, Texas

Assignment Type: Direct Hire, Full-Time

Pay: $70,000-$75,000 annually, with some flexibility based on experience and qualifications

Work Schedule: 100% On-site. Flexible schedule.

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Our client is an established organization seeking a knowledgeable finance professional to lead its accounts receivable collections function. This is an opportunity to join a team where effective leadership, customer relationships, and operational efficiency play an important role in supporting financial performance and cash flow.

We are seeking a hands-on Collections Supervisor to oversee daily collections operations, manage team performance, and ensure timely resolution of outstanding customer balances. This individual will lead a team of Collections Specialists while remaining actively involved in complex account research, payment disputes, and escalated collection matters.

The ideal candidate has a strong background in accounts receivable, experience managing a substantial customer portfolio, and a proven ability to coach employees, analyze financial data, and implement process improvements. This role requires a balance of people management, analytical thinking, customer service, and direct involvement in collection activities.

• Lead and develop a team of Collections Specialists through coaching, training, performance reviews, and ongoing feedback.
• Coordinate daily workloads and collection priorities to ensure team goals and deadlines are consistently met.
• Oversee a large accounts receivable portfolio, monitoring overdue balances, customer payment patterns, and collection risks.
• Review aging reports and ensure appropriate follow-up on past-due accounts, including balances outstanding for 30, 60, and 90 or more days.
• Research complex account discrepancies and assist with resolving payment issues, deductions, claims, and customer disputes.
• Serve as the primary escalation contact for collection-related concerns from customers and internal team members.
• Prepare and analyze recurring accounts receivable reports to evaluate collection performance, identify trends, and communicate results to management.
• Review account documentation, collection notes, and supporting records to ensure accuracy and compliance with established procedures.
• Partner with Accounting, Sales, Customer Service, Operations, and other departments to resolve account issues and improve collection outcomes.
• Manage the team's shared statements inbox and coordinate the resolution of electronic data interchange (EDI) issues affecting customer accounts.
• Support month-end activities, departmental controls, and the development of standardized operating procedures.
• Identify workflow inefficiencies and implement practical improvements to strengthen productivity, accuracy, and cash collection results.
• Provide direct collection support during staffing shortages or when complex accounts require additional attention.

• Minimum of 3-4 years of supervisory or people-management experience, preferably overseeing a team of five or more employees.
• Strong experience in Accounts Receivable, Collections, Credit, or a related financial operations role.
• Demonstrated ability to manage a high-volume customer receivables portfolio; experience with portfolios of $400 million or more annually is preferred.
• Solid understanding of accounts receivable aging, payment terms, collection strategies, account reconciliation, deductions, and claims.
• Proven leadership skills, including employee development, performance management, and accountability.
• Strong analytical and problem-solving…