LN Venues, Operations Manager - Punch Line

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders:
Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide. Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year.

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Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!

• Meet or exceed budgetary expectations on all associated line items
• Cost control on F&B including Liquor
• Responsible for managing labor cost through proper staffing and schedule management
• Assist with developing monthly and quarterly specials, events, etc.
• Complete required paperwork in timely manner
• Assist with monthly building inventory

• Supervision of hourly staff and supervisors.
• Conduct annual evaluations and set goals for individuals and outline team action plans.
• Propose compensation recommendations to department director
• Hold departmental staff meetings to keep everyone informed of our problems/progress
• Maintain open door policy with staff
• Monitor progress of staff & management. Follow up/follow through to support to assist subordinates in reaching goals (continual coaching and guidance)
• Provide for ongoing training of staff as needed
• Oversee participation of staff in cross training/re-certification programs
• Maintain appropriate staffing levels - hiring, terminations, maintain disciplinary documentation per Company standards, ensure complete and thorough training of all staff and management (department director sign off)
• Maintain positive staff relations (in all areas outlined in Manager evaluation form)
• Manages, coordinates and aids in execution/facilitation of all on-site training programs, seminars, operational rollouts and further learning & development needs (as per General Manager, HR Manager and Director of Training)
• Supervises all venue trainers, including all operations floor trainers and MIT trainers
• Conducts on-site Alcohol Awareness Certification classes as outlined by state, county and federal guidelines for that region
• Attends at all training seminars, conferences and conference telephone calls as outlined by Director of Learning & Development
• Attends venue level operations meetings on weekly or regular basis as outlined by General Manager
• Completes schedules for hourly staff on weekly basis

• Service Standards
• Housekeeping - conduct walk throughs
• Meet or exceed health and safety requirements
• Follow all policies and procedures as stated in Handbook and manuals
• Maintain operational supplies
• Full compliance in venue, city and state alcohol policies and procedures
• Ensure Smooth Operations of Department
• Keep guest feedback log
• Completes incident reports
• Staffs coat check area
• Maintain, coordinate, and maximize labor based on nightly changes in sales/business volume.
• Ensure environmental standards are adequate (light, sound, room temperature, cleanliness, line of sight, table maintenance, promotional materials, etc.)
• Perform daily pre-shift and post-shift…