HOA National Manager

Job Description Invitation Homes is a fast-paced evolving publicly traded REIT that is pioneering a new industry with over 100,000 single family rental homes. We are a team of more than 1,700 associates who come from all walks of life. We call different communities “home,” but our shared values bind us together. Invitation Homes is a place where possibilities live.

The National Manager of HOA Compliance is responsible for overseeing all homeowner association (HOA) compliance operations at a national level. This role ensures accurate financial and compliance recordkeeping, manages a team of compliance support associates, and partners with internal and external stakeholders to maintain operational excellence. The ideal candidate is highly organized, detail-oriented, and skilled in leadership, process improvement, and relationship management.

• Accurately maintain records for HOA tenant registrations, applications, and resident fines/fees to ensure compliance and data integrity.
• Lead and develop a team of HOA CSRs, ensuring accountability to KPIs, operational standards, and consistent delivery of compliance objectives.
• Oversee timely submission of lease agreements and HOA applications, ensuring all required documentation is complete and accurate.
• Manage payments for resident fines and HOA administrative fees, ensuring proper tracking and adherence to established processes.
• Oversee day-to-day resolution of HOA property issues, maintain accurate documentation, and provide timely communication to residents and stakeholders.
• Deliver reporting to monitor performance and identify opportunities for process improvements across markets.
• Collaborate with local market teams to align priorities, resolve escalations, and maintain operational consistency nationwide.

• High School Diploma or equivalent is required
• Minimum of four years’ property management or related experience
• Direct experience working with HOAs preferred
• Familiarity with of federal fair housing laws and any applicable local housing provisions
• Proficiency in Yardi Voyager and Salesforce preferred, working knowledge of Microsoft Outlook, Word, Excel
• Excellent customer service and interpersonal skills; ability to relate to others and defuse situations involving angry or difficult people
• Professional verbal and written communication skills; ability to effectively communicate with a diverse workforce
• Strong organizational and time-management skills; ability to set, manage and consistently meet goals and deadlines
• Must be proactive, self-directed, highly motivated and able to multi-task
• Ability to read and comprehend financial statements and reports; ability to perform moderate mathematical and accounting functions
• Ability to identify, analyze and resolve issues
• Ability to be flexible and quickly adapt to changing business needs and processes
• Ability to exercise independent judgment and maintain confidentiality
• Ability to lead a team and successfully delegate

Salary Range The salary range for this position is: $79,987.50 - $, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans include vacation accrual, sick time, standard holidays and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse, inclusive and innovative environment…