General Manager

Essential Job Functions and Tasks
- These essential functions include, but are not limited to, the following. Additional essential functions may be identified and included by the hiring department.

• Lead all market activities in alignment with company goals, policies, and performance standards.
• Maintain full P&L accountability, including revenue growth, expense management, EBITDA performance, and overall market profitability.
• Develop and execute market strategies that drive revenue growth, customer retention, occupancy, and expansion opportunities.
• Provide leadership and oversight to Business Development, Real Estate, and Operations teams to ensure execution of market objectives.
• Ensure consistent utilization of company CRM systems to support pipeline management, forecasting, activity tracking, and data-driven decision making.
• Oversee real estate activities including lease negotiations, renewals, acquisitions, and strategic site development while ensuring all agreements meet financial and operational objectives.
• Identify and secure new build opportunities that support long-term growth initiatives.
• Ensure operational excellence through proper maintenance of inventory, quality standards, regulatory compliance, and workplace safety.
• Build and maintain strong relationships with customers, landlords, community stakeholders, government agencies, and business partners.
• Collaborate regularly with Accounting, Ink, Steel, Graphic Arts, Human Resources, Legal, and other corporate departments to ensure successful execution of market and company initiatives.
• Recruit, develop, coach, and retain high-performing employees while promoting professional growth and succession planning.
• Establish performance expectations, monitor key performance indicators (KPIs), and hold team members accountable for results.
• Foster a positive, collaborative culture that promotes employee engagement, teamwork, and operational excellence.
• Maintain an active book of business and support key customer and landlord relationships.
• Represent Companies within the local market and industry community to strengthen brand presence and strategic partnerships.
• Travel throughout the assigned market and other company locations as business needs require.
• Perform other duties and responsibilities as assigned.