E-Commerce Manager

Position Title:

E-Commerce Manager

Reports To:

Senior Director, E-Commerce Strategy & Sales

Department:
Ecomm

Location:

Irving, TX (Hybrid)

Type:
Full-Time

Revision Skincare® Where Skin Longevity Begins™

Revision Skincare® is a leading professional skincare company dedicated to advancing skin health through innovative, science-backed solutions. Our culture is built on curiosity, collaboration, and a passion for excellence. As part of our team, you'll work alongside talented professionals who are committed to research, innovation, and delivering measurable results for customers and healthcare professionals worldwide.

At Revision, we look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future.

We are seeking an analytical and operationally focused Ecommerce Manager to lead the daily management and growth of our branded Direct-to-Consumer (DTC) website. The core of this role is turning data into high-converting digital experiences while providing strategic direction for the site’s execution.

You will lead our customer journey strategy, designing personalized journeys grounded in data and insights and bringing them to life in partnership with our CRM agency, internal stakeholders, and integrated personalization technology. You’ll measure and optimize these journeys continuously, from first visit through repeat purchase.

As the primary owner of our Shopify storefront, you will work alongside an Ecommerce Specialist, who handles day-to-day tactical execution, to ensure all initiatives launch with precision and align with our broader business goals.

• Journey Design:
  Lead the design of end-to-end customer journeys across awareness, first purchase, replenishment, and loyalty. Base every journey on data and customer insights, and identify the key moments, decision points, and friction for each segment.
• Data-Driven Journey Model:
  Build and maintain a data-driven model that measures journey performance in real time. Use behavioral, transactional, and CRM data to understand where customers move forward, stall, or drop off.
• Journey Execution:
  Bring journeys to life in partnership with our CRM agency. Translate journey designs into clear briefs, requirements, and priorities, and hold the agency accountable for quality, timing, and results.
• Cross-Functional Collaboration:
  
  Work with Brand, Creative, CRM, and Analytics stakeholders to align journey strategy with business goals, brand messaging, and the promotional calendar.
• Personalization Technology:
  Use integrated personalization and AI-driven tools to deliver relevant product recommendations and content across email, SMS, and onsite. Make sure these tools work together so the experience is consistent at every touchpoint.
• Continuous Optimization:
  Develop and manage a structured testing roadmap (A/B and multivariate) across journey stages, and feed the results back into journey design.
• Journey Measurement & Reporting:
  Define and report on journey KPIs, such as stage-to-stage conversion, time to second purchase, repeat purchase rate, subscription conversion, and CLV. Turn performance results into clear recommendations for leadership

• Operational Oversight:
  Lead the end-to-end functionality of the Shopify ecosystem. Work with the Ecommerce Specialist to maintain strong site…