Quality Manager
Listed on 2026-01-01
-
Quality Assurance - QA/QC
QA Specialist / Manager, Quality Control / Manager
Talent Wave Associates provided pay range
This range is provided by Talent Wave Associates. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range$65,000.00/yr - $65,000.00/yr
Are you passionate about ensuring top‑notch quality and driving customer satisfaction in repair services?
Our client is seeking a dedicated professional to enhance operational excellence and maximize customer satisfaction through quality management. This role is pivotal in analyzing repair outcomes and customer feedback to implement data‑driven improvements.
Responsibilities- Internal Quality Analysis & Improvement:
- Develop and execute processes to track, analyze, and report on internal rework incidents.
- Perform Root Cause Analysis (RCA) to identify systemic failures and implement Corrective and Preventive Actions (CAPA).
- Lead cross‑functional teams to address trends in repair processes.
- Process Audits:
- Conduct regular audits of the repair workflow to ensure adherence to Standard Operating Procedures (SOPs).
- Customer Feedback and Operational Improvement:
- Manage and analyze customer satisfaction data related to repair quality.
- Translate feedback into actionable operational improvement projects.
- Continuous Improvement:
- Develop and monitor key quality metrics such as Redo Rate and Customer Satisfaction Score.
- Minimum of 3 years of experience in Quality Management or Assurance, preferably in electronics, manufacturing, or high‑volume repair.
- Proficiency in data analysis and statistical methods.
- Experience in cell phone repair (Level 2‑3 Technician) is preferred.
- Expertise in RCA and CAPA implementation.
- Excellent communication skills for presenting findings to various stakeholders.
At Talent Wave Associates, we connect outstanding talent with exceptional opportunities. We're proud to be an Equal Opportunity Employer and are committed to fostering an inclusive, people‑first recruiting experience. Ready to ride the wave of opportunity? Apply today! #25-00536
Job Details- Seniority level:
Mid‑Senior level - Employment type:
Full‑time - Job function:
Management and Quality Assurance - Industry: Staffing and Recruiting
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).