Onsite Call Center QA Analyst — Coaching & Insights
Listed on 2026-10-07
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers, IT QA Tester / Automation
QUALFON is seeking a Quality Assurance Analyst for onsite work at our facility in Irving. The role focuses on monitoring English communication, giving constructive feedback, and performing root-cause analyses to improve call performance.
You will coordinate QA meetings with supervisors, develop action plans, and conduct PIP for underperformers. The position emphasizes calibration, reporting, and special QA projects to support client goals.
This role is for the Onsite Call Center QA Analyst — Coaching & Insights role at Qualfon Philippines.
The position is based in Irving, TX, United States.
This opportunity is part of our work in Management & Operations, Sales.
The advertised compensation is 42.000 - 62.000.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Onsite Call Center QA Analyst — Coaching & Insights role in the description above.
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