Office Call Center Quality Analyst & Coach
Listed on 2026-10-07
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Quality Assurance - QA/QC
QA Specialist - Analyst/Manager, Quality Control - QC Analysts/Managers
Qualfon operates an on-site QA role at our facility in Irving, TX. This position focuses on evaluating English communications of agents, providing feedback, and performing root cause analyses to boost call quality.
You will coordinate with Operations to schedule audits, develop corrective action plans, and deliver timely reports to management and client teams. A 4-year degree and at least one year in call center ops are required; QA experience is preferred.
We are currently recruiting a In-Office Call Center Quality Analyst & Coach for our team in Irving, TX, United States.
Step into the In-Office Call Center Quality Analyst & Coach role at Qualfon in Irving, TX, United States and grow with us.
Please review the full job details above before applying.
If your experience matches this role, we encourage you to apply.
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