Retail Store Manager

Position

Retail Store Manager – we are currently looking for the right candidate to join our Team.

Pay
: $14.70 to $25.00 per hour. In addition to the hourly rate, Retail Store Managers can earn a lucrative monthly bonus.

Perks and Benefits

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access program available to all employees on the second day of employment. Access to withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Ability to earn unlimited commission above hourly base rate.
• Vacation: one week after six months of full-time service; additional weeks with tenure; 120 hours after five years (adjusted for state/local requirements).
• Sick/Personal: 8 hours after 6 months; 16 hours each anniversary thereafter (adjusted for state/local requirements); 24 hours after five years.
• Employee discounts from day one.
• Tuition Reimbursement up to $2,000 per year for full-time employees meeting program requirements.
• Access to over 10,000 discounts from 1,000+ companies via First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

Position Summary

We are seeking a Store Manager with 2+ years of management and customer service experience (retail/sales is a PLUS). A Store Manager is responsible for day-to-day store operations, promoting a positive/productive environment, leading, coaching, and developing store employees, recruiting top talent, maximizing financial goals, and managing customer relations/satisfaction. The Store Manager analyzes financial statements to meet goals and adjust as necessary, and commits to asset protection and store procedures.

The role includes promoting the business with internal and external marketing tools and handling a variety of merchandise in a jewelry and general merchandise environment, including tools, electronics, firearms (in FFL locations), and more.

The position offers competitive wage plus a bonus based on store performance. Pay depends on location, qualifications, and experience. Reports to the area District Manager.

This is a representative list of general duties and is not all-inclusive; other duties may be assigned as needed.

• Facilitate a customer-centric environment by engaging customers professionally and addressing issues.
• Monitor and assist in training Pawnbrokers to meet First Cash standards.
• Recruit top talent through prescribed channels.
• Open/close the store, count cash drawers and merchandise, ensuring procedures protect assets.
• Ensure asset protection through inventory control, safety procedures, documentation, and securing loans.
• Administer store processes: inventory, loan management, merchandising, store systems, and reporting.
• Evaluate financial statements and drive profitability through communication and goal-setting.
• Ensure operating standards meet or exceed First Cash standards.
• Monitor loan qualification and buying processes for value and integrity of loans.
• Complete assigned tasks and self-development training as requested.
• Communicate clearly with employees to align with the store’s mission and profit objectives.
• Remain up-to-date on product knowledge.
• Other related duties as assigned.

Minimum Requirements & Qualifications

• Must be willing and able to lift/carry up to 50 pounds.
• Ability to perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling, lifting) in compliance with laws.
• Demonstrated ability to supervise others.
• Ability to work with firearms and become firearms certified.
• Occasionally assist customers exterior to the building or retrieve products from exterior storage.
• Minimum Age: 18 years old.
• High School Diploma, GED, or equivalent experience.
• Ability to work in multiple locations as business needs dictate.
• Flexible retail schedule including weekends and holidays.
• Store Managers will work 45+ hours a week; hours are not guaranteed and depend on business needs.
• Computer literate; able to operate POS systems…