Account Expert, Business - Irving, TX

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package – this is Total Rewards. Employees enjoy multiple wealth‑building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year‑round money coaches. That’s how we’re UNSTOPPABLE for our employees!

THIS IS NOT A REMOTE ROLE

As an Inside Sales Representative in the T‑Mobile for Business Channel, you will play a crucial role in marketing our portfolio of business products and services to existing customers. This is a true hunter role! We’re looking for results‑oriented, persistent, outstanding sales professionals to bring our products and services to underserved customers. Your primary focus will be mining and growing existing accounts through account management and solutions‑based selling, analyzing customer needs, and customizing wireless voice, data products and services to maintain and grow accounts.

This role will meet and exceed monthly sales quota objectives by successfully growing accounts within an assigned account base. You are accountable for a high volume of activity through customer calls, emails, appointments, and funnel management as part of your assigned accounts. You would be a great fit for our team if you like to combine your superior listening and communication skills and outgoing personality to build instant customer rapport and achieve your sales targets.

• Daily customer communication and follow‑up using various tools to complete outbound/inbound phone calls, emails, and online meetings/appointments.
• Perform research to understand customer’s unique needs, key contacts, and potential business opportunities, and select appropriate product/service information messaging to meet the needs of individual customers.
• Facilitate the entire sales process from the initiation of the original call to proposal, through finalization of an order for each customer you speak with.
• Attend all required product and service training to ensure you have an in‑depth knowledge of the features and benefits of T‑Mobile products and services.

• High School Diploma (Required)

• 2 years Outbound Call Center or a related sales position (Required)
• 2 years Experience in customer service, sales, and/or retention (Preferred)

• Organization:
  Ability to demonstrate efficient organization skills, prioritize and respond to incoming activity/tasks with a sense of urgency and accuracy.
• Task management ability to work well in a dynamic, constantly evolving environment that requires a high degree of multi‑tasking (Required)
• Customer Relations, Outreach, Linked In, Zoom Info, Outlook, Web Ex Meetings (Preferred)
• Proficiency with  Enter and update activities, events, appointments, calls, sales opportunities, contacts to ensure accurate reporting on a timely basis. (Preferred)
• Communication:
  Outstanding listening skills, confident communicator; speak with clarity and positive tone (Required)

• At least 18 years of age

• Legally authorized to work in the United States

Travel Required:

No

DOT Regulated Position:
No
Safety Sensitive Position:
No

Total Target Cash Pay Range:  56,900 –  102,600, inclusive of target incentives
Base Pay Range:  39,830 –  71,820

At T‑Mobile, employees in regular, non‑temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.

At T‑Mobile, our benefits exemplify the spirit of One Team, Together! Full and part‑time employees have access to the same benefits when eligible. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays for new full‑time employees and about 2.5 weeks for new part‑time employees.

We also provide paid parental and family leave, childcare subsidy, tuition assistance, and more. Employees can receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs.

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