Sales Services Support Specialist

Join to apply for the Sales Services Support Specialist role at Check Point Software

Why Join Us? As the world’s leading vendor of Cyber Security, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real‑time needs and providing our cutting‑edge technologies and services to an ever‑growing customer base. Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024 and Newsweek’s 2025 list of Americas Best Cybersecurity Companies.

We’ve also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020‑2024) and are recognized as one of the World’s Top Female‑Friendly Companies. If you’re passionate about making the world a safer place, we invite you to join us.

• Serve as a partner to the Sales organization by managing all post‑sales operational activities—ensuring smooth order processing, billing accuracy, and customer satisfaction.
• Act as the main point of contact for all order‑related matters, proactively identifying and resolving issues to ensure timely fulfillment and seamless customer experience.
• Drive continuous improvement by analyzing trends, identifying process gaps, and recommending solutions that enhance efficiency and customer experience.
• Collaborate cross‑functionally with Finance, Operations, and Sales to streamline workflows and support business priorities.
• Provide training and mentorship to sales representatives and customers on tools, processes, and post‑sales best practices.
• Continually learn and develop a working knowledge of all company processes and procedures; understand and support the department policies and procedures.
• Lead or contribute to projects and process optimization initiatives, focusing on automation, accuracy, and scalability.

• Strong business acumen and analytical mindset—able to understand the commercial impact of operational processes.
• Excellent communication and relationship management skills, with the ability to influence and collaborate across departments and regions.
• Proven ability to prioritize, make decisions, and act independently in a fast‑paced, results‑oriented environment.
• Strong organizational skills with exceptional attention to detail and a track record of delivering on multiple priorities.
• Experience working with Salesforce and SAP (or similar CRM/ERP systems) required.
• Minimum 3+ years of experience in Sales Operations, Order Management, or Sales Administration within a global, fast‑paced organization.
• Demonstrated experience in process improvement or project ownership.
• Positive, proactive attitude with a passion for operational excellence and customer success.
• Understanding of B2B/EDI order flows is a plus.
• Demonstrated ability to troubleshoot system or data errors and communicate solutions clearly to both technical and non‑technical partners.
• Bilingual in Spanish is a plus.
• Must be eligible to work in the US without employer sponsorship now or in the future.

EOE M/F/Veterans/Disabled

Not Applicable

Full‑time

Other

Computer and Network Security, Software Development, and IT Services and IT Consulting