Senior Sales Support Consultant – North America

Career Area:
Sales

Your Work Shapes the World at Caterpillar Inc. When you join Caterpillar, you’re joining a global team who cares not just about the work we do — but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don’t just talk about progress and innovation here — we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Caterpillar’s Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back‑up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world‑class expertise and a proven ability to adapt to changing demands.

We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!

The Senior Sales Support Consultant is responsible for supporting our aftermarket growth in the North America region. This role supports our regional Cat sales execution teams as an aftermarket specialist. This role will collaborate with Cat sales execution teams & other internal teams to meet our yearly growth objectives and support long‑term aftermarket initiatives.

Consult sales execution teams and leadership on priorities and areas of focus to achieve regional growth targets. Create and execute strategies and action plans with sales execution to drive aftermarket growth in Americas. Develop repair options growth strategies for Top focus EP models based on highest lost opportunities and initiate actions to grow Rebuilds in the region. Identify & prioritize customer and dealer‑backed needs for aftermarket growth, collaborating with internal teams to launch initiatives on identified needs.

Provide aftermarket expertise to our sales execution teams on various initiatives, internal processes, metric definitions and lead regional dealer/PSSR training events and workshops. Identify and support key account strategies, collaborate with sales execution teams to drive regional aftermarket revenue. Develop aftermarket solutions growth opportunities & execute approved targeted marketing campaigns. Initiate strategic actions and support to close dealer dependencies from Services Growth Plans (SGPs).

Drive aftermarket growth initiatives and regionalize the Go‑to‑Market plans by collaborating with key partners throughout the enterprise (IPSD, LPSD, PSLD, Cat Reman). Identify “Moments that Matter” and gather VOC/ VOD/ VOB and data insights to define EP Customer Requirements for lost opportunities in the region and launch strategic initiatives to close gaps. Gather and analyze data based on growth opportunities and provide useful insights to drive strategic actions.

Participate in regular sales performance reviews with dealers and support the sales execution teams on the implementation of corrective actions where needed. Keep up to date with industry trends, changing technology and market regulations in countries covered.

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

• Facilitates creation of the ‘right’ products and services to resolve customer business issues.
• Fosters strong customer relationships via delivery on commitments, open communication, and ongoing feedback/improvement.
• Advises others on creating customer focused environments in various scenarios.
• Anticipates customer needs, focusing efforts to proactively meet needs and exceed customer expectations.
• Measures and observes customer…