Senior Dealer Operations Manager- San Antonio

Location(s): San Antonio, TX

Job Schedule: Full-time, remote

Education Requirement: Bachelor's degree

Sponsorship: No

Supports assigned dealerships in meeting district wholesale and retail sales goals, including commercial. Promotes customer service and sales programs like CPO and rentals. Evaluates operations through visits, identifies improvements, and motivates sales management to act. Shares best practices and recommends adoption. Collaborates with Fixed Operations Manager for alignment. Provides logistical support for market changes as directed by AGM. Coordinates with other districts to maximize national sales.

Districts may consist of 8 to 19 dealerships depending on complexity and geographic factors.

• Drive wholesale and retail sales by consulting on dealership operations, optimizing inventory mix, and promoting programs and incentives.
• Conduct regular site visits to assess performance, review financials, and recommend improvements.
• Monitor marketing effectiveness, suggest strategies, and demonstrate ROI to gain dealer buy-in.
• Analyze market trends, competitor activity, and expansion opportunities to maximize sales.
• Educate staff on incentive programs, commercial vehicles, and compliance requirements.
• Coordinate with regional teams to enhance customer experience and implement best practices.
• Advise on HR concerns, training, and performance management.
• Support events, market representation changes, and ensure compliance with dealer agreements.

• Proficient in word processing, spreadsheets, and sales-related systems; able to create customized outputs.
• Strong organizational skills; effectively prioritize workload with minimal supervision.
• Productive in virtual office environments.
• Objective and focused on dealership and company interests while building relationships.
• Committed to meeting internal and external customer expectations.
• Open to others’ opinions and perspectives.
• Skilled at influencing through credibility, clear communication, and follow‑up.
• Results‑driven, resilient in the face of challenges.
• Effective at presenting ideas and analysis clearly.
• Able to navigate complex situations and seek assistance when needed.

A minimum of 6 years of progressive Marketing and Sales experience, including a minimum of 3 years of analytical experience in various specialties of the automotive industry.

Sales Ops: Sales Reporting, Distribution, Carflow, Mix Management

Dealer Agreements: DND Market Analytics, Customer Satisfaction / Experience, Facilities / Merchandising

Marketing: Pricing, Advertising & Promotions, CMM / Contests & Incentives

Parts & Service: Consumer Affairs, Warranty, Manufacturing

Prior work may be a combination within a dealership, region, headquarters, or manufacturing facility and may be at the Analyst or Regional Manager level or similar type of position.

At least 2 or more years of experience within a previous dealer contact support role such as WDM, FOM, FSM or DOM role (or equivalent dealer contact) is required for advancement to the senior level.

Bachelor’s degree in business or related field required.

More than 75% day and overnight domestic travel.

Position requires residence within assigned district.

Career Growth and Continuous Learning Opportunities:
Benefit from diverse career paths, cross‑departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you’ll have the support to tackle challenges and contribute to impactful solutions across our organization.

Be supported with a Comprehensive Benefits Package, including medical, mental health, parental leave, retirement savings & unique Nissan perks, including discounts on lease vehicles as part of our Employee Lease Program and a Vehicle Purchase Program (VPP). For more information, access our.

People are our most valuable assets, and diversity and inclusion are the key to maximizing the…