National Account Manager

The objective of the National Account Manager position is to achieve revenue and profit plans/goals. This position is required to cultivate long-term business relationships with the Company’s largest national account customers with the goal of retention and growth inside a defined base of existing customer accounts.

• Create and maintain outstanding professional business relationships with key executive level decision-making contact(s) and multiple/various coaches, implementers and influencers within current national account base.
• Responsible for the creation, delivery and presentation of Quarterly Service Reports and Company updates to the assigned account base.
• Negotiate contracts and contract renewals.
• Utilize consultative selling skills to learn about the customer’s business and marketplace, the existing service needs of the business, and the decision maker’s individual, corporate and/or departmental needs to position LES products and services as the answer to the existing needs and develop additional applications for current or future LES products and services. Motivate and move the decision maker(s) to desired decisions, next actions or next steps in the sales cycle.
• Develop enhancements/updates to an existing LES services management program to meet the identified needs of current or prospective customers.
• Prepare and present LES value proposition, services management program proposals, presentations, price quotes and RFP responses that demonstrate an understanding of the customer/prospect needs, that illustrate features, advantages and benefits of LES services as an answer to the customer/prospect needs, and that profitably position LES services to address the identified customer/prospect needs.
• Ensure all customer calls and emails are returned within 4 hours of receipt of customer communication.
• Develop, update, maintain and execute an approved territory sales plan that includes developing target account prospects, their sales cycle plans, their projected revenue, their projected decision dates, and their projected implementation/first service dates.
• Schedule sales appointments to maintain a weekly average of 6 in-person sales meetings with specific objectives that start, continue or close a sales cycle and/or start, maintain or further develop the business relationship with a current customer.
• Work within Company CRM tool to document all sales activity and manage pipeline.
• Responsible for the leadership/management of implementations of new locations and/or new lines of business to effectively manage and communicate customer expectations throughout the LES organization to insure a successful rollout.
• Complete and submit a weekly sales call plan, a weekly sales call results report, a weekly target account update and a monthly sales plan update.
• Work within the pricing, products and services guidelines established by the company.
• Build and maintain strong relationships with the field operations team and corporate support staff. Work within the Company’s Policies, Procedures and Handbook guidelines.
• Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.

• Experience managing accounts in a national sales territory demonstrating strong time and territory planning skills.
• Experience in the creation and execution of annual, quarterly, monthly and weekly sales territory plans.
• Experience and demonstrated success in managing a blend of large accounts from both an annual revenue ($100,000+ per account) and number of locations (15-500+ per account) perspective. Significant experience working via appointments and demonstrated success in getting appointments via…